@Inproceedings{
   Author = {van der Aalst, Wil M. P. and Song, Minseok},
   Title = {Mining Social Networks: Uncovering interaction patterns in business processes},
   BookTitle = {International Conference on Business Process Management (BPM 2004)},
   Editor = {van der Aalst, Wil M. P. and Weske, Mathias and Pernici, Barbara},
   Address= {Potsdam},
   Publisher = {Springer},
 Year = {2004} }



@Techreport{
   Author = {van der Aalst, Wil M. P. and ter Hofstede, Arthur H. M.},
   Title = {YAWL: Yet Another Workflow Language.},
   Institution = {Queensland University of Technology},
   Number = {FIT-TR-2003-04},
   Type = {QUT Technical Report},
 Year = {2003} }



@Article{
   Author = {van der Aalst, Wil M. P. and ter Hofstede, Arthur H. M. and Kiepuszewski, Bartek and Barros, Alistair P.},
   Title = {Workflow Patterns},
   Journal = {Distributed and Parallel Databases},
   Volume = {14},
   Number = {3},
   Pages = {5-51},
 Year = {2003} }



@Article{
   Author = {van der Aalst, Wil M. P. and van Dongen, B. F. and Herbst, J. and Maruster, L. and Schimm, G. and Weijters, A. J. M. M.},
   Title = {Workflow Mining: A Survey of Issues and Approaches},
   Journal = {Data and Knowledge Engineering},
   Volume = {47},
   Number = {2},
   Pages = {237-267},
 Year = {2003} }



@Book{
   Author = {van der Aalst, Wil M. P. and van Hee, Kees},
   Title = {Workflow Management. Models, Methods, and Systems.},
   Publisher = {MIT Press},
   Address = {Cambridge, MA},
 Year = {2002} }



@Inproceedings{
   Author = {Abbott, Kenneth R. and Sarin, Sunil K.},
   Title = {Experiences with workflow management: Issues for the next generation},
   BookTitle = {Proceedings of the 1994 Conference on Computer Supported Cooperative Work},
   Editor = {Malone, Thomas W.},
   Address= {Chapel Hill (NC)},
   Publisher = {ACM},
   Pages = {113-120},
 Year = {1994} }



@Article{
   Author = {Ackoff, Russell},
   Title = {Management Misinformation Systems},
   Journal = {Management Science},
   Volume = {11},
   Number = {4},
   Pages = {B147-B156},
 Year = {1967} }



@Article{
   Author = {Ackoff, Russell},
   Title = {Toward a system of systems concepts},
   Journal = {Management Science},
   Volume = {17},
   Number = {11},
   Pages = {661-671},
 Year = {1971} }



@Book{
   Author = {Adam, Dietrich},
   Title = {Planung und Entscheidung},
   Address = {Wiesbaden},
   Edition = {4th edition},
 Year = {1996} }



@Book{
   Author = {Adam, Dietrich},
   Title = {Produktions-Management},
   Publisher = {Gabler},
   Address = {Wiesbaden},
   Edition = {9th edition},
 Year = {1998} }



@Inproceedings{
   Author = {Agrawal, Rakesh and Gunopulos, Dimitrios and Leymann, Frank},
   Title = {Mining Process Models from Workflow Logs},
   BookTitle = {Advances in Database Technology. Proceedings of the 6th International Conference on Extending Database Technology},
   Editor = {Schek, Hans-Jörg and Saltor, Félix and Ramos, Isidro and Alonso, Gustavo},
   Address= {Valencia},
   Pages = {469-483},
 Year = {1998} }



@Misc{
   Author = {Agrawal, Rakesh and Leymann, Frank and Roller, Dieter},
   Title = {Deriving process models for workflow management systems from audit trails},
   Publisher = {IBM GmbH},
   Month = {1998-06-22},
 Year = {1998} }



@Article{
   Author = {Aissi, S. and Malu, P. and Srinivasan, K.},
   Title = {E-Business Process Modeling: The Next Big Step},
   Journal = {IEEE Computer},
   Volume = {35},
   Number = {5},
   Pages = {55-62},
 Year = {2002} }



@Book{
   Author = {Albert, Hans},
   Title = {Treatise on Critical Reason},
   Publisher = {Princeton University Press},
   Address = {Princeton (NJ)},
 Year = {1985} }



@Inproceedings{
   Author = {Alonso, Gustavo and Agarwal, Dimitrios and Abbadi, Amr El and Kamath, Mohan and Günthör, Roger},
   Title = {Advanced transaction models in workflow contexts},
   BookTitle = {Proceedings of the 12th International Conference on Data Engineering (ICDE-12)},
   Editor = {Su, Stanley Y. W.},
   Address= {New Orleans (LA)},
   Publisher = {IEEE},
   Pages = {574-581},
 Year = {1996} }



@Article{
   Author = {Alonso, Gustavo and Agrawal, D. and El Abbadi, A. and Mohan, Charles},
   Title = {Functionalities and Limitations of Current Workflow Management Systems},
   Journal = {IEEE Expert},
   Volume = {12},
   Number = {5},
   Pages = {???},
 Year = {1997} }



@Incollection{
   Author = {Alonso, Gustavo and Mohan, Charles},
   Title = {Workflow Management Systems: The Next Generation of Distributed Processing Tools},
   BookTitle = {Advanced Transaction Models and Architectures},
   Editor = {Jajodia, Sushil and Kerschberg, Larry},
   Publisher = {Kluwer Academic Publishers},
   Address = {Boston (MA)},
   Pages = {32-65},
 Year = {1997} }



@Techreport{
   Author = {Alonso, Gustavo and Schek, Hans-Jörg},
   Title = {Database Technology in Workflow Environments},
   Institution = {Database Research Group, Institute for Information Systems, ETH Zürich},
 Year = {1996} }



@Inproceedings{
   Author = {Anderson, Erling S. and Opdahl, Andreas L.},
   Title = {IS Architecture Assessment for Requirements Engineering},
   BookTitle = {REFSQ'95 Requirements Engineering: Foundations for Software Quality},
   Editor = {Pohl, K. and Peters, P.},
   Address= {Jyvaskyla, Finnland},
   Volume = {Aachener Beitrage zur Informatik},
   Pages = {1-10},
 Year = {1995} }



@Phdthesis{
   Author = {Anthony, R. N.},
   Title = {Planning and Control Systems: A Framework for Analysis},
   School = {Harvard University},
 Year = {1965} }



@Inproceedings{
   Author = {Antonucci, Yvonne L. and zur Muehlen, Michael},
   Title = {Distance Learning - Extending the Classroom Walls with ERP Software},
   BookTitle = {Information System Education Conference (ISECON 2000)},
   Editor = {Varden, Stuart},
   Address= {Philadelphia (PA)},
 Year = {2000} }



@Inproceedings{
   Author = {Antonucci, Yvonne L. and zur Muehlen, Michael},
   Title = {Deployment of Business to Business Scenarios in ERP Education: Evaluation and Experiences from an International Collaboration.},
   BookTitle = {Seventh Americas Conference on Information Systems},
   Editor = {Strong, Diane and Straub, Detmar and DeGross, Janice I.},
   Address= {Boston (MA)},
   Publisher = {AIS},
   Pages = {998-1004},
 Keywords = {ERP
Workflow
Collaboration
Teaching},
   Year = {2001} }



@Article{
   Author = {Argyris, Chris and Kaplan, Robert S.},
   Title = {Implementing new knowledge: The case of activity-based costing},
   Journal = {Accounting Horizons},
   Volume = {8},
   Number = {3},
   Pages = {83-106},
 Year = {1994} }



@Book{
   Author = {Ashby, W. Ross},
   Title = {An Introduction to Cybernetics},
   Publisher = {Chapman & Hall Ltd},
   Address = {London},
 Year = {1956} }



@Article{
   Author = {Attinger, Monique L.},
   Title = {Workflow: A Technology Primer},
   Journal = {ARMA Records Management Quarterly},
   Volume = {30},
   Number = {3},
   Pages = {3-8},
 Year = {1996} }



@Book{
   Editor = {Audi, Robert},
   Title = {The Cambridge Dictionary of Philosophy},
   Publisher = {Cambridge University Press},
   Address = {Cambridge},
   Edition = {2nd edition},
 Year = {1999} }



@Article{
   Author = {Barbará, D. and Mehrotra, S. and Rusinkiewicz, Marek},
   Title = {INCAs: Managing Dynamic Workflows in Distributed Environments},
   Journal = {Journal of Database Management},
   Volume = {7},
   Number = {1},
   Pages = {5-15},
 Year = {1996} }



@Inproceedings{
   Author = {Barthelmess, Paulo and Wainer, Jacques},
   Title = {WorkFlow Systems: a few definitions and a few suggestions},
   BookTitle = {Proceedings of the ACM Conference on Organizational Computing Systems},
   Address= {Milpitas},
   Pages = {138-147},
 Year = {1995} }



@Misc{
   Author = {Bartholomew, D.},
   Title = {A Better Way To Work. Workflow systems, when combined with business reengineering, speed tasks and processes},
   Pages = {32-40},
   Month = {1995-11-09},
 Year = {1995} }



@Inproceedings{
   Author = {Bashein, Barbara J. and Markus, M. Lynne and Riley, Patricia},
   Title = {Business Process Reengineering: Roles for Information Technologies and Information Systems Professionals},
   BookTitle = {Proceedings of the 1994 computer personnel research conference on Reinventing IS: managing information technology in changing organizations},
   Address= {Alexandria (VA)},
   Publisher = {ACM},
   Pages = {308},
 Year = {1994} }



@Article{
   Author = {Bause, Falko and Kaczmarek, Michael},
   Title = {Modellierung und Analyse von Supply Chains},
   Journal = {Wirtschaftsinformatik},
   Volume = {43},
   Number = {6},
   Pages = {569-578},
 Year = {2001} }



@Inproceedings{
   Author = {Becker, Jörg},
   Title = {Strukturanalogien in Informationsmodellen - Ihre Definition, ihr Nutzen und ihr Einfluß auf die Bildung von Grundsätzen ordnungsmäßiger Modellierung (GoM)},
   BookTitle = {Wirtschaftsinformatik '95},
   Editor = {König, Wolfgang},
   Address= {Heidelberg},
   Publisher = {Springer},
   Pages = {131-150},
 Year = {1995} }



@Incollection{
   Author = {Becker, Jörg and Kahn, Dieter},
   Title = {Der Prozess im Fokus},
   BookTitle = {Prozessmanagement. Ein Leitfaden zur prozessorientierten Organisationsgestaltung},
   Editor = {Becker, Jörg and Kugeler, Martin and Rosemann, Michael},
   Publisher = {Springer},
   Address = {Berlin et al.},
   Volume = {Dritte, vollständig neubearbeitete und erweiterte Auflage},
   Pages = {3-15},
 Year = {2002} }



@Inproceedings{
   Author = {Becker, Jörg and zur Muehlen, Michael},
   Title = {Application Granularity within Workflow Management Systems},
   BookTitle = {11th Conference on Advanced Information Systems Engineering (CAiSE 99)},
   Editor = {Jarke, Mathias and Oberweis, Andreas},
   Address= {Heidelberg},
   Publisher = {Springer Verlag},
   Pages = {411-416},
 Year = {1999} }



@Article{
   Author = {Becker, Jörg and zur Muehlen, Michael},
   Title = {Rocks, Stones and Sand - Zur Granularität von Komponenten in Workflowmanagementsystemen},
   Journal = {Information Management & Consulting},
   Volume = {17},
   Number = {2},
   Pages = {57-67},
 Year = {1999} }



@Incollection{
   Author = {Becker, Jörg and zur Muehlen, Michael},
   Title = {Workflow Management in the Age of E-Business},
   BookTitle = {dsk Workflow Studie 2000},
   Editor = {Karl, Renate},
   Publisher = {dsk Consulting},
   Address = {Pfaffenhofen},
   Pages = {4-3-4-22},
 Year = {2000} }



@Inproceedings{
   Author = {Becker, Jörg and zur Muehlen, Michael},
   Title = {Distance Learning - Business-to-Business Workflows zwischen Münster und Philadelphia},
   BookTitle = {cHL - computergestützte Hochschullehre, Dokumentation zum cHL-Tag 2000, Alma Mater Multimedialis},
   Editor = {Grob, Heinz Lothar},
   Address= {Münster},
   Pages = {??-??},
 Year = {2001} }



@Incollection{
   Author = {Becker, Jörg and zur Muehlen, Michael and Gille, Marc},
   Title = {Workflow Application Architectures: Classification and Characteristics of workflow-based Information Systems},
   BookTitle = {Workflow Handbook 2002},
   Editor = {Fischer, Layna},
   Publisher = {Future Strategies},
   Address = {Lighthouse Point (FL)},
   Pages = {39-50},
 Year = {2002} }



@Book{
   Editor = {Becker, Jörg and zur Muehlen, Michael and Rosemann, Michael},
   Title = {Workflow Management '99. Proceedings of the 1999 Workflow Management Conference, November 9th 1999},
   Publisher = {University of Muenster},
   Address = {Münster},
 Year = {1999} }



@Inproceedings{
   Author = {Becker, Jörg and zur Muehlen, Michael and von Uthmann, Christoph and Rosemann, Michael},
   Title = {Identifying the Workflow Potential of Business Processes},
   BookTitle = {32nd Hawaii International Conference on System Sciences (HICSS 1999)},
   Editor = {Sprague, Ralph, Jr.},
   Address= {Wailea (HI)},
   Publisher = {IEEE Publishers},
 Year = {1999} }



@Book{
   Author = {Becker, Jörg and Rosemann, Michael},
   Title = {Workflowmanagement - State-of-the-Art aus Sicht von Theorie und Praxis: Proceedings zum Workshop vom 10. April 1996},
   Publisher = {Univ. Inst. für Wirtschaftsinformatik},
   Address = {Münster},
   Series = {Arbeitsberichte des Instituts für Wirtschaftsinformatik ; 47},
   Note = {Jörg Becker ... (Hrsg.).
graph. Darst.
Literaturverz. Bl. 71.},
 Year = {1996} }



@Article{
   Author = {Becker, Jörg and Rosemann, Michael and Schütte, Reinhard},
   Title = {Grundsätze ordnungsmäßiger Modellierung},
   Journal = {Wirtschaftsinformatik},
   Volume = {37},
   Number = {5},
   Pages = {435-445},
 Year = {1995} }



@Article{
   Author = {Becker, Jörg and Rosemann, Michael and Schütte, Reinhard},
   Title = {Prozeßintegration zwischen Industrie- und Handelsunternehmen. Eine inhaltlich-funktionale und methodische Analyse},
   Journal = {Wirtschaftsinformatik},
   Volume = {38},
   Number = {3},
   Pages = {309-316},
 Year = {1996} }



@Incollection{
   Author = {Becker, Jörg and Rosemann, Michael and von Uthmann, Christoph},
   Title = {Guidelines of Business Process Modeling},
   BookTitle = {Business Process Management: Models, Techniques, and Empirical Studies},
   Editor = {van der Aalst, Wil and Desel, Jörg and Oberweis, Andreas},
   Series = {Lecture Notes in Computer Science},
   Publisher = {Springer Verlag},
   Address = {Berlin et al.},
   Volume = {1806},
   Pages = {30-49},
 Year = {2000} }



@Book{
   Author = {Becker, Jörg and Schütte, Reinhard},
   Title = {Handelsinformationssysteme},
   Publisher = {Verlag Moderne Industrie},
   Address = {Landsberg/Lech},
 Year = {1996} }



@Inproceedings{
   Author = {Becker, Jörg and von Uthmann, Christoph and zur Muehlen, Michael and Rosemann, Michael},
   Title = {Identifying the Workflow Potential of Business Processes},
   BookTitle = {32nd Hawaii International Conference on System Sciences (HICSS 1999)},
   Editor = {Sprague, Ralph, Jr.},
   Address= {Wailea (HI)},
   Publisher = {IEEE Publishers},
 Year = {1999} }



@Article{
   Author = {Becker, Mathias and Vogler, Petra and Österle, Hubert},
   Title = {Workflow-Management in betriebswirtschaftlicher Standardsoftware},
   Journal = {Wirtschaftsinformatik},
   Volume = {40},
   Number = {4},
   Pages = {318-328},
 Year = {1998} }



@Book{
   Author = {Beer, Stafford},
   Title = {Diagnosing the System for Organizations},
   Publisher = {Wiley},
   Address = {Chichester},
 Year = {1985} }



@Inproceedings{
   Author = {Bentley, Richard and Dourish, Paul},
   Title = {Medium versus mechanism: Supporting collaboration through customization},
   BookTitle = {Proceedings of the 4th European Conference on Computer-Supported Cooperative Work (ECSCW '95)},
   Editor = {Marmolin, H. and Sunblad, Y and Schmidt, K.},
   Address= {Stockholm},
   Publisher = {Kluwer},
   Pages = {133-148},
 Year = {1995} }



@Techreport{
   Author = {Berger, Michael  and Ellmer, Ernst  and Quirchmayr, Gerald  and Zeitlinger, Alfred},
   Title = {Evaluating Workflow Management Systems},
   Institution = {University of Vienna},
   Type = {Technical Report},
 Year = {1997} }



@Book{
   Author = {von Bertalanffy, Ludwig},
   Title = {General System Theory. Foundation, Development, Applications},
   Address = {Harmondsworth},
 Year = {1968} }



@Inproceedings{
   Author = {Berztiss, Alfs. T.},
   Title = {Knowledge and workflow systems},
   BookTitle = {Proceedings of the 11th International Workshop on Database and Expert Systems Applications (DEXA '00)},
   Editor = {Tjoa, A. Min and Wagner, R.R. and Al-Zobaidie, A.},
   Address= {London},
   Publisher = {IEEE Computer Society},
   Pages = {PAGES?},
 Year = {2000} }



@Book{
   Author = {Bird, Alexander},
   Title = {Thomas Kuhn},
   Publisher = {Princeton University Press},
   Address = {Princeton (NJ)},
 Year = {2000} }



@Article{
   Author = {Blaxill, Mark F. and Hout, Thomas M.},
   Title = {The Fallacy of the Overhead Quick Fix},
   Journal = {Harvard Business Review},
   Volume = {69},
   Number = {4},
   Pages = {93-101},
 Year = {1991} }



@Book{
   Author = {Bleicher, Knut},
   Title = {Das Konzept Integriertes Management. Visionen - Missionen - Programme},
   Publisher = {Campus},
   Address = {Frankfurt, New York},
   Edition = {6th edition},
 Year = {2001} }



@Article{
   Author = {Blostein, Dorothea and Schürr, Andy},
   Title = {Computing with Graphs and Graph Rewriting},
   Journal = {Software-Practice & Experience},
   Volume = {29},
   Number = {3},
   Pages = {1-21},
 Year = {1999} }



@Inproceedings{
   Author = {Blumenthal, Richard and Nutt, Gary J.},
   Title = {Supporting unstructured workflow activities in the Bramble ICN system},
   BookTitle = {Proceedings of conference on Organizational computing systems},
   Address= {Milpitas (CA)},
   Publisher = {ACM},
   Pages = {130-137},
 Year = {1995} }



@Article{
   Author = {Böhm, C. and Jacopini, G.},
   Title = {Flow Diagrams, Turing Machines And Languages With Only Two Formation Rules},
   Journal = {Communications of the ACM},
   Volume = {9},
   Number = {5},
   Pages = {366-371},
 Year = {1966} }



@Article{
   Author = {Böhm, Markus and Schulze, Wolfgang},
   Title = {Grundlagen von Workflow-Managementsystemen},
   Journal = {Wissenschaftliche Beiträge zur Informatik},
   Volume = {8},
   Number = {2},
   Pages = {50-65},
 Year = {1995} }



@Article{
   Author = {Bold, M.  and Ege, C.  and Hoffmann, M.  and Seel, C. and Scheer, A.-W.},
   Title = {Das Entwicklungs- und Konfigurationslabor für betriebswirtschaftliche Informationssysteme am Institut für Wirtschaftsinformatik},
   Number = {147},
 Year = {1998} }



@Inproceedings{
   Author = {Bonner, Anthony and Shrufi, Adel and Rozen, Steve},
   Title = {Benchmark Object Oriented DBMSs for Workflow Managment},
   BookTitle = {OOPSLA Workshop on Object Database Behavior},
   Address= {Austin (TX)},
   Pages = {1-8},
 Year = {1995} }



@Inproceedings{
   Author = {Bonner, Anthony and Shrufi, Adel and Rozen, Steve},
   Title = {LabFlow-1: a Database Benchmark for High-Throughput Workflow Management},
   BookTitle = {Proceedings of the Fifth International Conference on Extending Database Technology (EDBT), March 25-29, 1996},
   Address= {Avignon, France},
   Publisher = {Springer-Verlag},
   Pages = {463-478},
 Year = {1996} }



@Article{
   Author = {Boudreau, Marie-Claude and Robey, Daniel},
   Title = {Coping with contradictions in business process re-engineering},
   Journal = {Information Technology & People},
   Volume = {9},
   Number = {4},
   Pages = {40-57},
 Year = {1996} }



@Inproceedings{
   Author = {Bouzeghoub, Mokane and Fabret, Francoise and Matulovic-Broqué, Maja},
   Title = {Modeling the Data Warehouse Refreshment Process as a Workflow Application},
   BookTitle = {Proceedings of the International Workshop on Design and Management of Data Warehouses (DMDW '99)},
   Editor = {Gatziu, Stella and Jeusfeld, Manfred A. and Staudt, Martin and Vassiliou, Yannis},
   Address= {Heidelberg},
   Pages = {6.1-6.12},
 Year = {1999} }



@Techreport{
   Author = {BPMI.org},
   Title = {Business Process Modeling Language (BPML)},
   Institution = {Business Process Management Initiative},
   Type = {Working Draft 0.4},
   Month= {2001-03-08},
 Year = {2001} }



@Article{
   Author = {Bracchi, Giampio and Pernici, Barbara},
   Title = {The Design Requirements of Office Systems},
   Journal = {ACM Transaction on Office Information Systems},
   Volume = {2},
   Number = {2},
   Pages = {151-170},
 Year = {1984} }



@Article{
   Author = {Brede, Hauke},
   Title = {Prozeßorientiertes Controlling wandelbarer Organisationsstrukturen},
   Journal = {zfo},
   Volume = {65},
   Number = {3},
   Pages = {154-158},
 Year = {1996} }



@Article{
   Author = {Brede, Hauke},
   Title = {Prozessorientiertes Controlling wandelbarer Strukturen},
   Journal = {Controlling},
   Volume = {9},
   Number = {5},
   Pages = {326-333},
 Year = {1997} }



@Incollection{
   Author = {Bronner, R.},
   Title = {Komplexität},
   BookTitle = {Handwörterbuch der Organisation},
   Editor = {Frese, E.},
   Publisher = {Poeschl},
   Address = {Stuttgart},
   Pages = {col. 1121-1130},
 Year = {1992} }



@Inproceedings{
   Author = {Bruckner, Robert M. and List, Beate and Schiefer, Josef},
   Title = {Risk-Management for Data Warehouse Systems},
   BookTitle = {Proceedings of the Third International Conference on Data Warehousing and Knowledge Discovery (DaWaK 2001)},
   Editor = {Kambayashi, Yahiko and Winiwarter, Werner and Arikawa, Masatoshi},
   Address= {München},
   Publisher = {Springer},
   Pages = {219-229},
 Year = {2001} }



@Inproceedings{
   Author = {Bruckner, Robert M. and List, Beate and Schiefer, Josef and Tjoa, A. M.},
   Title = {Modeling Temporal Consistency in Data Warehouses},
   BookTitle = {Proceedings of the First International Workshop on Knowledge Extraction for Enterprise Services (KEES 2001)},
   Editor = {Mayr, Heinrich C. and Lazansky, Jiri and Quirchmayr, Gerald and Vogel, Pavel},
   Address= {München},
   Publisher = {Springer-Verlag},
   Pages = {901-905},
 Year = {2001} }



@Article{
   Author = {Buell, Hal and Zuckerman, Amy},
   Title = {Information, Please},
   Journal = {The Journal for Quality & Participation},
   Number = {May/June},
   Pages = {52-55},
 Year = {1999} }



@Article{
   Author = {Burns, John and Scapens, Robert and Turley, Stuart},
   Title = {The Crunch for Numbers},
   Journal = {Accountancy},
   Number = {1245},
   Pages = {86-87},
 Year = {1997} }



@Article{
   Author = {Burns, J. C.},
   Title = {The evolution of office information systems},
   Journal = {Datamation},
   Volume = {23},
   Number = {4},
   Pages = {60-64},
 Year = {1977} }



@Inproceedings{
   Author = {Bussler, Christoph},
   Title = {P2P in B2BI},
   BookTitle = {Proceedings of the 35th Hawaii International Conference on System Sciences (HICSS 2002)},
   Editor = {Sprague, Ralph, Jr.},
   Address= {Waikoloa (HI)},
   Publisher = {IEEE},
 Year = {2002} }



@Incollection{
   Author = {Butchvarov, Panayot},
   Title = {Metaphysics},
   BookTitle = {The Cambridge Dictionary of Philosophy},
   Editor = {Audi, Robert},
   Publisher = {Cambridge University Press},
   Address = {Cambridge},
   Edition = {2nd edition},
   Pages = {563-566},
 Year = {1999} }



@Incollection{
   Author = {Butchvarov, Panayot},
   Title = {Metaphysical Realism},
   BookTitle = {The Cambridge Dictionary of Philosophy},
   Editor = {Audi, Robert},
   Publisher = {Cambridge University Press},
   Address = {Cambridge},
   Edition = {2nd edition},
   Pages = {563},
 Year = {1999} }



@Incollection{
   Author = {Button, G. and Harper, R. H. R.},
   Title = {Taking the organization into account},
   BookTitle = {Technology in working order: Studies of work, interaction and technology},
   Editor = {Button, G.},
   Publisher = {Routledge},
   Address = {London},
 Year = {1993} }



@Techreport{
   Author = {Cai, T. and Gloor, P. A. and Nog, F.},
   Title = {DartFlow. A Workflow Management System in the Web using Transportable Agents},
   Institution = {Department of Computer Science, Dartmouth College},
   Number = {PCS-CR96-283},
   Type = {Technical Report},
 Year = {1996} }



@Techreport{
   Author = {Carlsen, Steinar},
   Title = {Organizational Perspectives of Workflow Technology},
   Institution = {Faculty of Electrical Engineering and Computer Science. The Norwegian Institute of Technology},
   Type = {Working Paper},
   Month= {1995-05-09},
 Year = {1995} }



@Phdthesis{
   Author = {Carlsen, Steinar},
   Title = {Conceptual Modeling and Composition of Flexible Workflow Models},
   School = {Norwegian University of Science and Technology},
   Type = {PhD Thesis},
 Year = {1997} }



@Inproceedings{
   Author = {Carstensen, Peter H. and Nielsen, Morten},
   Title = {Characterizing modes of coordination: a comparison between oral and artifact based coordination},
   BookTitle = {Proceedings of the 2001 International ACM SIGGROUP Conference on Supporting Group Work},
   Address= {Boulder (CO)},
   Publisher = {ACM},
   Pages = {81-90},
 Year = {2001} }



@Phdthesis{
   Author = {Casati, Fabio},
   Title = {Models, Semantics, and Formal Methods for the design of Workflows and their Exceptions},
   School = {University of Milan},
   Type = {Ph.D.},
 Year = {1998} }



@Article{
   Author = {Casati, Fabio and Ceri, S. and Paraboschi, S. and Pozzi, G.},
   Title = {Specification and implementation of exceptions in workflow management systems},
   Journal = {ACM Transactions on Database Systems (TODS)},
   Volume = {24},
   Number = {3},
   Pages = {405-451},
 Year = {1999} }



@Article{
   Author = {Casati, Fabio and Stano, S. and Fugini, M. and Mirbel, I. and Pernici, B.},
   Title = {Using patterns to Design Rules in Workflows},
   Journal = {IEEE Transactions on Software Engineering},
   Volume = {26},
   Number = {8},
   Pages = {760-785},
 Year = {2000} }



@Book{
   Author = {Chaffey, Dave},
   Title = {Groupware, Workflow and Intranets. Reengineering the enterprise with collaborative software},
   Publisher = {Digital Press},
   Address = {Boston (MA)},
 Year = {1998} }



@Book{
   Author = {Chapple, E. D. and Sayles, L. R.},
   Title = {The Measure of Management. Designing Organizations for Human Effectiveness},
   Publisher = {Macmillan},
   Address = {New York (NY)},
 Year = {1961} }



@Article{
   Author = {Chen, Peter Pien-Shan},
   Title = {The Entity-Relationship Model. Toward a Unified View of Data},
   Journal = {ACM Transactions on Database Systems},
   Volume = {1},
   Number = {1},
   Pages = {9-36},
 Year = {1976} }



@Misc{
   Author = {Christensen, Erik and Curbera, Francisco and Meredith, Greg and Weerawarana, Sanjiva},
   Title = {Web Services Description Language (WSDL) 1.1},
   Publisher = {W3C},
   Month = {2001-03-15},
 Year = {2001} }



@Article{
   Author = {Cooper, Robin and Chew, W. Bruce},
   Title = {Control tomorrow's costs through today's designs},
   Journal = {Harvard Business Review},
   Volume = {74},
   Number = {1},
   Pages = {88-99},
 Year = {1996} }



@Article{
   Author = {Cooper, Robin and Kaplan, Robert S.},
   Title = {Activity-based systems: Measuring the costs of resource usage},
   Journal = {Accounting Horizons},
   Volume = {6},
   Number = {3},
   Pages = {1-13},
 Year = {1992} }



@Article{
   Author = {Cooper, Robin and Kaplan, Robert S.},
   Title = {The promise -and peril- of integrated cost systems},
   Journal = {Harvard Business Review},
   Volume = {76},
   Number = {4},
   Pages = {109-120},
 Year = {1998} }



@Article{
   Author = {Cooper, Robin and Slagmulder, Regine},
   Title = {Develop Profitable New Products with Target Costing},
   Journal = {Sloan Management Review},
   Volume = {40},
   Number = {4},
   Pages = {23-34},
 Year = {1999} }



@Book{
   Author = {Davenport, Thomas H.},
   Title = {Process Innovation. Reengineering Work through Information Technology},
   Publisher = {Harvard Business School Press},
   Address = {Boston (MA)},
 Year = {1993} }



@Article{
   Author = {Davenport, Thomas H.},
   Title = {The fad that forgot people},
   Journal = {Fast Company},
   Volume = {1},
   Number = {1},
   Pages = {70},
 Year = {1995} }



@Article{
   Author = {Davenport, Thomas H.},
   Title = {Reengineering a Business Process},
   Journal = {Harvard Business School Note},
   Volume = {9-396-054},
   Pages = {1-16},
 Year = {1995} }



@Article{
   Author = {de Michelis, Giorgio and Dubois, Eric and Jarke, Matthias and Matthes, Florian and Mylopoulos, John and Schmidt, Joachim W. and Woo, Carson and Yu, Eric},
   Title = {A Three-Faceted View of Information Systems},
   Journal = {Communications of the ACM},
   Volume = {41},
   Number = {12},
   Pages = {64-71},
 Year = {1998} }



@Inproceedings{
   Author = {De Michelis, Giorgio and Grasso, M. Antonietta},
   Title = {Situating conversations within the language/action perspective: the Milan conversation model},
   BookTitle = {Proceedings of the conference on Computer supported cooperative work},
   Address= {Chapel Hill (NC)},
   Publisher = {ACM},
   Pages = {89-100},
 Year = {1994} }



@Inproceedings{
   Author = {Deiters, Wolfgang and Gruhn, Volker},
   Title = {Managing Software Processes in MELMAC},
   BookTitle = {Proceedings of the 4th Workshop on Software Development Environments},
   Address= {Irvine (CA)},
 Year = {1990} }



@Techreport{
   Author = {Deiters, Wolfgang  and Striemer, Rüdiger},
   Title = {Prozeßmanagementsysteme - Basistechnologie für ein entscheidungsorientiertes Informationsmanagement},
   Institution = {Fraunhofer-Institut für Software- und Systemtechnik},
   Type = {Technical Report},
 Year = {1995} }



@Techreport{
   Author = {Delphi Group},
   Title = {Workflow Buyers' Perception Today},
   Institution = {Delphi Consulting Group},
   Number = {1},
   Type = {Research Report},
 Year = {1996} }



@Techreport{
   Author = {Delphi Group},
   Title = {Workflow Market Reference Point 97},
   Institution = {Delphi Consulting Group},
   Type = {Research Report},
 Year = {1997} }



@Book{
   Author = {Deming, William Edwards},
   Title = {Out of the Crisis: Quality, Productivity and Competitive Position},
   Publisher = {Cambridge University Press},
   Address = {Cambridge},
 Year = {1992} }



@Techreport{
   Author = {Derungs, M. and Vogler, Petra and Österle, Hubert},
   Title = {Metamodell Workflow},
   Institution = {Hochschule St. Gallen, Kompetenzzentrum Prozeß- und Systemintegration},
   Number = {IM HSG/CC PSI/3},
   Type = {Report},
 Year = {1995} }



@Techreport{
   Author = {Derzteler, Gérard},
   Title = {WorkFlow Dictionary. Integration von Organisationsmodellierung und Workflow Management},
   Institution = {Technische Universität Berlin, Fachbereich Informatik, Fachgebiet Systemanalyse und EDV},
   Type = {Working Paper},
 Year = {1995} }



@Book{
   Author = {Derzteler, Gérard},
   Title = {Prozeßmanagement auf Basis von Workflow-Systemen: Ein integrierter Ansatz zur Modellierung, Steuerung und Überwachung von Geschäftsprozessen},
   Publisher = {Josef Eul Verlag},
   Address = {Lohmar, Köln},
 Year = {2000} }



@Book{
   Author = {Dessler, G.},
   Title = {Organization theory. Integrating structure and behavior},
   Address = {New York et al.},
   Edition = {2nd edition},
 Year = {1986} }



@Article{
   Author = {Determann, Lorenz and Rey, Michael},
   Title = {Chancen und Grenzen des Data Mining im Controlling},
   Journal = {Controlling},
   Volume = {11},
   Number = {3},
   Pages = {143-147},
 Year = {1999} }



@Techreport{
   Author = {DIN},
   Title = {Geschäftsprozeßmodellierung und Workflow-Management. Forschungs- und Entwicklungsbedarf im Rahmen der entwicklungsbegleitenden Normung (EBN)},
   Institution = {Deutsches Institut für Normung e. V.},
   Type = {DIN Fachbereicht Nr. 50},
 Year = {1996} }



@Inproceedings{
   Author = {Dinkhoff, Guido and Gruhn, Volker and Sallmann, Andre and Zielonka, M.},
   Title = {Business Process Modelling in the Workflow-Management Environment Leu},
   BookTitle = {Entity-Relationship Approach - Proceedings of the ER’94 Conference},
   Editor = {Loucopoulos, Pericles},
   Address= {Machester},
   Pages = {46-63},
 Year = {1994} }



@Inproceedings{
   Author = {Dourish, Paul},
   Title = {Process descriptions as organisational accounting devices: the dual use of workflow technologies},
   BookTitle = {Proceedings of the 2001 International ACM SIGGROUP Conference on Supporting Group Work},
   Address= {Boulder (CO)},
   Publisher = {ACM},
   Pages = {52-60},
 Year = {2001} }



@Inproceedings{
   Author = {Dourish, P. and Holmes, J. and MacLean, A. and Marqvardsen, P. and Zbyslaw, A.},
   Title = {Freeflow: Mediating Between Representation and Action in Workflow Systems},
   BookTitle = {Proceedings of the 1996 Conference on Computer Supported Cooperative Work (CSCW '96)},
   Editor = {Ackerman, M.},
   Address= {Boston (MA)},
   Publisher = {ACM},
   Pages = {190-198},
 Year = {1996} }



@Inproceedings{
   Author = {Dresner, Howard},
   Title = {Business Activity Monitoring: BAM Architecture},
   BookTitle = {Gartner Symposium ITXpo},
   Editor = {Group, Gartner},
   Address= {Cannes},
   Publisher = {Gartner Group},
 Year = {2003} }



@Inproceedings{
   Author = {Dresner, Howard and McCoy, David},
   Title = {Business Activity Monitoring: BAM Scenario},
   BookTitle = {Gartner Symposium ITXpo},
   Editor = {Group, Gartner},
   Address= {Orlando, FL},
   Publisher = {Gartner Group},
 Year = {2002} }



@Techreport{
   Author = {DSTC and PrismTech},
   Title = {Submission to Workflow Process Definition},
   Institution = {Object Management Group},
   Number = {cem/01-12-01},
 Year = {2001} }



@Techreport{
   Author = {Du, Weimin and Elmagarmid, Ahmed},
   Title = {Workflow Management: State of the Art vs. State of the Products},
   Institution = {Hewlett Packard},
   Number = {HPL-97-90},
   Type = {Software Technology Laboratory Report HPL-97-90},
 Year = {1997} }



@Misc{
   Author = {ebXML},
   Title = {ebXML Business Process Specification Schema. Version 1.01},
   Publisher = {OASIS and UN/CEFACT},
   Volume = {2002},
   Number = {2002-04-11},
 Year = {2001} }



@Misc{
   Author = {ebXML},
   Title = {OASIS/ebXML Registry Information Model v2.0},
   Publisher = {OASIS and UN/CEFACT},
   Volume = {2002},
   Number = {2002-04-11},
 Year = {2001} }



@Misc{
   Author = {ebXML},
   Title = {ebXML Technical Architecture Specification V. 1.0.4},
   Publisher = {OASIS and UN/CEFACT},
   Volume = {2002},
   Number = {2002-04-11},
 Year = {2001} }



@Misc{
   Author = {ebXML},
   Title = {OASIS/ebXML Registry Services Specification v2.0},
   Publisher = {OASIS and UN/CEFACT},
   Volume = {2002},
   Number = {2002-04-11},
 Year = {2001} }



@Techreport{
   Author = {Electronic Industries Association, CDIF Technical Commitee},
   Title = {CASE Data Interchange Format - Overview},
   Institution = {Electronic Industries Association, CDIF Technical Commitee, Extract of Interim Standard},
 Year = {1997} }



@Inproceedings{
   Author = {Ellis, Clarence A.},
   Title = {Information control nets: A mathematical system of office information flow},
   BookTitle = {Conference on Simulation, Modeling and Measurement of Computer Systems},
   Address= {Boulder, CO},
   Pages = {225-240},
 Year = {1979} }



@Article{
   Author = {Ellis, Clarence A. and Bernal, M.},
   Title = {OFFICETALK-D: An experimental office information system},
   Journal = {SIGOA Newsletter},
   Volume = {3},
   Number = {1},
   Pages = {131-140},
 Year = {1982} }



@Article{
   Author = {Ellis, Clarence A. and Nutt, Gary J.},
   Title = {Office Information Systems and Computer Science},
   Journal = {ACM Computing Surveys},
   Volume = {12},
   Number = {1},
   Pages = {27-60},
 Year = {1980} }



@Inproceedings{
   Author = {Ellis, Clarence A. and Nutt, Gary J.},
   Title = {Workflow: The Process Spectrum},
   BookTitle = {NSF Workshop on Workflow and Process Automation in Information Systems: State-of-the-Art and Future Directions},
   Address= {Athens (GA)},
   Pages = {140-145},
 Year = {1996} }



@Incollection{
   Author = {Emery, Priscilla},
   Title = {The Workflow Market: A Global Perspective for 2000},
   BookTitle = {Excellence in Practice Volume IV: Innovation and Excellence in Workflow and Knowledge Management},
   Editor = {Fischer, Layna},
   Publisher = {Future Strategies},
   Address = {Lighthouse Point (FL)},
   Pages = {41-47},
 Year = {2000} }



@Techreport{
   Author = {Eppstein, David},
   Title = {Subgraph Isomorphism in Planar Graphs and Related Problems},
   Institution = {University of California, Dept. of Information and Computer Science},
   Number = {94-25},
   Month= {May 31, 1994},
 Year = {1994} }



@Article{
   Author = {Erdl, G. and Petri, K. and Schönecker, H.},
   Title = {Kundenorientierung durch vorgangsorientierte Sachbearbeitung},
   Journal = {Office Management},
   Volume = {40},
   Number = {3},
   Pages = {24-30},
 Year = {1992} }



@Incollection{
   Author = {Ernest, P.},
   Title = {The one and the many},
   BookTitle = {Constructivism in education},
   Editor = {Steffe, L. and Gale, J.},
   Publisher = {Lawrence Erlbaum Associates},
   Address = {New Jersey (NJ)},
   Pages = {459-486},
 Year = {1995} }



@Techreport{
   Author = {Ernst, Johannes},
   Title = {Using the CDIF Transfer Format to exchange UML models, Working Document},
   Institution = {Electronic Industry Association, CDIF Technical Committee},
 Year = {1997} }



@Book{
   Author = {Espejo, Raul and Harnden, Roy},
   Title = {The Viable Systems Model - Interpretation and Application of Stafford Beer's VSM},
   Publisher = {Wiley},
   Address = {Chichester},
 Year = {1989} }



@Book{
   Author = {Espejo, Raul and Schuhmann, W. and Schwaninger, M. and Bilello, U.},
   Title = {Organizational Transformation and Learning},
   Publisher = {Wiley},
   Address = {New York (NY)},
 Year = {1996} }



@Article{
   Author = {Esswein, W.},
   Title = {Das Rollenmodell der Organisation. Die Berücksichtigung aufbauorganisatorischer Regelungen in unternehmensmodellen},
   Journal = {Wirtschaftsinformatik},
   Volume = {35},
   Number = {6},
   Pages = {551-561},
 Year = {1993} }



@Techreport{
   Author = {Evenson, Ann and Harker, Patrick T. and Frei, Frances X.},
   Title = {Effective Call Center Management: Evidence from Financial Services},
   Institution = {University of Pennsylvania, The Wharton School, Financial Institution Center},
   Number = {98-25-B},
 Year = {1999} }



@Book{
   Author = {Fayol, Henri},
   Title = {General and Industrial Management},
   Publisher = {Pitman & Sons},
   Address = {London},
 Year = {1949} }



@Book{
   Author = {Ferstl, Otto K. and Sinz, Elmar J.},
   Title = {Grundlagen der Wirtschaftsinformatik, Band 1},
   Address = {München},
   Edition = {3rd edition},
 Year = {1998} }



@Inproceedings{
   Author = {Ferstl, Otto K. and Sinz, Elmar J. and Arnberg, Michael and Hagermann, Udo and Malischewski, Carsten},
   Title = {Tool-Based Business Process Modeling using SOM Approach},
   BookTitle = {Innovationen bei Rechen- und Kommunikationssystemen. 24. GI-Jahrestagung im Rahmen des 13. World Computer Congress, IFIP Congress '94},
   Editor = {B., Wolfinger},
   Address= {Hamburg},
   Publisher = {Springer},
   Abstract = {Business processes play an important role in analyzing and designing
a company's behaviour and
organization. Modeling business processes is an integral part of the
Semantic Object Model (SOM).
The paper shows the basic concepts of business process modeling using
the SOM approach and presents
the design goals and architecture of an accompanying tool.

1. Basic Concepts of Business Process Modeling Using the SOM
Approach

The Semantic Object Model (SOM) is a comprehensive approach for
analysis and design of business
information systems and specification of business application systems
(see [FeSi93a] and [FeSi93b]).
The scope of the whole approach covers three major steps:

. Enterprise planning: Identification of a company's universe of
discourse, its goals and objectives
2

, its success factors as well as its value chains.

. Business process modeling: From a behavioural viewpoint, a company
consists of a set of
business processes (see [FeSi93c]). Main processes contribute
directly to ...},
 Year = {1994} }



@Book{
   Editor = {Fischer, Layna},
   Title = {Workflow Handbook 2001},
   Publisher = {Future Strategies},
   Address = {Lighthouse Point (FL)},
 Year = {2000} }



@Inproceedings{
   Author = {Flatscher, Rony},
   Title = {Exchange of UML Models with EIA/CDIF},
   BookTitle = {Workshop "Einsatz, Bewertung und Stand der Unified Modeling Language (UML)"},
   Address= {Mannheim},
   Pages = {3-13},
 Year = {1997} }



@Book{
   Author = {von Foerster, Heinz},
   Title = {Observing Systems: Selected Papers of Heinz von Foerster},
   Publisher = {Intersystems Publications},
   Address = {Seaside (CA)},
 Year = {1981} }



@Incollection{
   Author = {von Foerster, Heinz},
   Title = {On Constructing a Reality},
   BookTitle = {Observing Systems},
   Publisher = {Intersystems Publications},
   Address = {Seaside (CA)},
   Pages = {288-309},
 Year = {1981} }



@Article{
   Author = {Frank, Ulrich},
   Title = {Standardisierungsvorhaben zur Unterstützung des elektronischen Handels: Überblick über Anwendungsnahe Ansätze},
   Journal = {Wirtschaftsinformatik},
   Volume = {43},
   Number = {3},
   Pages = {283-293},
 Year = {2001} }



@Incollection{
   Author = {Frappaolo, Carl},
   Title = {The Many Generations of Workflow},
   BookTitle = {Workflow Handbook 2001},
   Editor = {Fischer, Layna},
   Publisher = {Future Strategies},
   Address = {Lighthouse Point (FL)},
   Pages = {51-60},
 Year = {2000} }



@Book{
   Author = {Freiberger, Paul and Swaine, Michael},
   Title = {Fire in the valley. The Making of the Personal Computer},
   Publisher = {McGraw Hill},
   Address = {New York (NY)},
   Edition = {2nd edition},
 Year = {2000} }



@Book{
   Author = {Gaitanides, Michael},
   Title = {Prozeßorganisation. Entwicklung, Ansätze und Programme prozeßorientierter Organisationsgestaltung},
   Publisher = {Vahlen},
   Address = {München},
 Year = {1983} }



@Techreport{
   Author = {Galler, Jürgen},
   Title = {Metamodelle des Workflow-Managements},
   Institution = {Institut für Wirtschaftsinformatik, Universität Saarbrücken},
   Type = {Arbeitsbericht Nr. 121},
 Year = {1995} }



@Article{
   Author = {Galler, Jürgen and Scheer, August-Wilhelm},
   Title = {Workflow-Projekte: Vom Geschäftsprozeßmodell zur unternehmensspezifischen Workflow-Anwendung},
   Journal = {Information Management},
   Volume = {10},
   Number = {1},
   Pages = {20-27},
 Year = {1995} }



@Incollection{
   Author = {Gappmaier, Markus},
   Title = {Die Evaluierung von Workflow-Management-Systemen mit Hilfe von Feld- und Laborstudien},
   BookTitle = {Geschäftsprozeßmanagement - Prozessorientierte Organisationsgestaltung und Informationstechnologie},
   Editor = {Krickl, Otto Ch.},
   Address = {Heidelberg},
   Pages = {93-108},
 Year = {1994} }



@Incollection{
   Author = {Garber, Daniel},
   Title = {Rationalism},
   BookTitle = {The Cambridge Dictionary of Philosophy},
   Editor = {Audi, Robert},
   Publisher = {Cambridge University Press},
   Address = {Cambridge},
   Edition = {2nd edition},
   Pages = {771-772},
 Year = {1999} }



@Article{
   Author = {Gardner, S. R.},
   Title = {Building the Data Warehouse},
   Journal = {Communications of the ACM},
   Volume = {41},
   Number = {9},
   Pages = {52-60},
 Year = {1998} }



@Techreport{
   Author = {Gehring, Hermann and Gadatsch, Andreas},
   Title = {Eine Rahmenarchitektur für Workflow-Management-Systeme},
   Institution = {Fachbereich Wirtschaftswissenschaft, Fern-Universität Hagen},
   Number = {275},
   Type = {Fachbereichsbericht},
   Month= {September 1999},
 Year = {1999} }



@Misc{
   Author = {Genesereth, Michael R.},
   Title = {Knowledge Interchange Format - draft proposed American National Standard (dpANS). NCITS.T2/98-004},
   Volume = {2002},
   Number = {2002-03-20},
 Year = {1998} }



@Article{
   Author = {Georgakopolous, D. and Hornick, M. and Sheth, Amit},
   Title = {An Overview of Workflow Management: From Process Modeling to Workflow Automation Infrastructure},
   Journal = {Distributed and Parallel Databases},
   Volume = {3},
   Number = {2},
   Pages = {119-153},
 Year = {1995} }



@Article{
   Author = {Georgakopoulos, Dimitrios and Hornick, Mark F. and Manola, Frank and Brodie, Michael L. and Heiler, Sandra and Nayeri, Farshad and Hurwitz, Benjamin},
   Title = {An Extended Transaction Environment for Workflows
in Distributed Object Computing},
   Journal = {IEEE Bulletin of the Technical Committee on Data Engineering},
   Volume = {16},
   Number = {2},
 Year = {1993} }



@Inproceedings{
   Author = {Georgakopoulos, Dimitrios and Tsalgatidou, Aphrodite},
   Title = {Technology and Tools for Comprehensive Business Process Lifecycle Management},
   BookTitle = {Proceedings of the NATO Advanced Study Institute on Workflow Management Systems},
   Editor = {Dogac, Asuman and Kalinichenko, Leonid and Ozsu, Tamer and Sheth, Amit},
   Series= {NATO ASI Series F},
   Pages = {324-363},
 Year = {1998} }



@Inproceedings{
   Author = {Geppert, Andreas and Tombros, Dimitrios},
   Title = {Logging and Post-Mortem Analysis of Workflow Executions based on Event Histories},
   BookTitle = {Proceedings of the third International Workshop on Rules in Database Systems (RIDS)},
   Address= {Skoevde, Sweden},
   Publisher = {Springer},
   Pages = {67-82},
 Year = {1997} }



@Techreport{
   Author = {Gilpin, Mike},
   Title = {2000 Forecast for the Application Integration Market},
   Institution = {Giga Information Group},
   Type = {Planning Assumption},
   Month= {2000-06-15},
 Year = {2000} }



@Inproceedings{
   Author = {Glance, N. S. and Pagani, D. G. and Pareschi, R.},
   Title = {Generalized Process Structure Grammars (GPSG) for flexible representations of work},
   BookTitle = {Proceedings of the 1996 Conference on Computer Supported Cooperative Work (CSCW '96)},
   Editor = {Ackerman, M.},
   Address= {Boston (MA)},
   Publisher = {ACM},
   Pages = {180-189},
 Year = {1996} }



@Book{
   Author = {Glaser, Katja},
   Title = {Prozeßorientierte Deckungsbeitragsrechnung},
   Publisher = {Vahlen},
   Address = {München},
 Year = {1998} }



@Incollection{
   Author = {von Glasersfeld, Ernst},
   Title = {An introduction to radical constructivism},
   BookTitle = {The Invented Reality},
   Editor = {Watzlawick, P.},
   Publisher = {W. W. Norton & Company},
   Address = {New York (NY)},
   Pages = {17-40},
 Year = {1984} }



@Incollection{
   Author = {von Glasersfeld, Ernst},
   Title = {A constructivist approach to teaching},
   BookTitle = {Constructivism in education},
   Editor = {Steffe, L. and Gale, J.},
   Publisher = {Lawrence Erlbaum & Associates},
   Address = {New Jersey (NJ)},
   Pages = {3-16},
 Year = {1995} }



@Article{
   Author = {von Glasersfeld, Ernst},
   Title = {The Radical Constructivist View of Science},
   Journal = {Foundations of Science},
   Volume = {6},
   Number = {1},
   Pages = {31-43},
 Year = {2001} }



@Inproceedings{
   Author = {Gofarelli, Matteo and Rizzi, Stefano},
   Title = {A Methodological Framework for Data Warehouse Design},
   BookTitle = {Proceedings of the ACM First International Workshop on Data Warehousing and OLAP (DOLAP '98)},
   Address= {Washington, D. C.},
   Publisher = {ACM},
 Year = {1998} }



@Article{
   Author = {Gorry, G. Anthony and Morton, Michael S. Scott},
   Title = {A Framework for Management Information Systems},
   Journal = {Sloan Management Review},
   Volume = {13},
   Number = {Fall},
   Pages = {55-70},
 Year = {1971} }



@Article{
   Author = {Grudin, Jonathan},
   Title = {CSCW: History and Focus},
   Journal = {Communications of the ACM},
   Volume = {37},
   Number = {1},
   Pages = {92-105},
 Year = {1994} }



@Article{
   Author = {Gruhn, Volker and Deiters, Wolfgang},
   Title = {The FUNSOFT Net Approach to Software Process Management},
   Journal = {International Journal of Software Engineering and Knowledge Engineering},
   Volume = {4},
   Number = {3},
 Year = {1994} }



@Article{
   Author = {Gruhn, Volker and Kampmann, M.},
   Title = {Modellierung unternehmensübergreifender Geschäftsprozesse mit FUNSOFT-Netzen},
   Journal = {Wirtschaftsinformatik},
   Volume = {38},
   Number = {4},
   Pages = {383-390},
 Year = {1996} }



@Incollection{
   Author = {Gulick, L. H.},
   Title = {Notes on the theory of organizations},
   BookTitle = {Papers on the science of administration},
   Editor = {Gulick, L. H. and Urwick, L. F.},
   Address = {New York (NY)},
   Pages = {13},
 Year = {1937} }



@Book{
   Author = {Haberfellner, Reinhard},
   Title = {Die Unternehmung als dynamisches System. Der Prozesscharakter der Unternehmensaktivitäten},
   Publisher = {Verlag Industrielle Organisation},
   Address = {Zürich},
 Year = {1974} }



@Book{
   Author = {Haberfellner, Reinhard and Nagel, Peter and Becker, Mario and Büchel, Alfred and von Massow, Heinrich},
   Title = {Systems Engineering. Methodik und Praxis},
   Publisher = {Verlag Industrielle Organisation},
   Address = {Zürich},
   Volume = {9th edition},
 Year = {1997} }



@Book{
   Author = {Hammer, Michael},
   Title = {Beyond Reengineering. How the Process-Centered Organization is Changing our Work and our Lives},
   Publisher = {HarperBusiness},
   Address = {New York (NY)},
 Year = {1996} }



@Article{
   Author = {Hammer, Michael},
   Title = {The Superefficient Company},
   Journal = {Harvard Business Review},
   Volume = {79},
   Number = {8},
   Pages = {82-91},
 Year = {2001} }



@Article{
   Author = {Hammer, Michael},
   Title = {Processed Change},
   Journal = {Journal of Business Strategy},
   Volume = {1},
   Number = {6},
   Pages = {11-15},
 Year = {2001} }



@Book{
   Author = {Hammer, Michael and Champy, James},
   Title = {Reengineering the Corporation: A Manifesto for Business Revolution.},
   Publisher = {HarperBusiness},
   Address = {New York (NY)},
 Year = {1993} }



@Article{
   Author = {Hammer, Michael and Howe, Wesley G. and Kroksal, V. J. and Wladawsky, I.},
   Title = {A very high level programming language for data processing applications},
   Journal = {Communications of the ACM},
   Volume = {20},
   Number = {11},
   Pages = {832-840},
 Year = {1977} }



@Inproceedings{
   Author = {Hammer, Michael and Howe, Wesley G. and Wladawsky, I.},
   Title = {An interactive business definition system},
   BookTitle = {Proceedings of the ACM SIGPLAN symposium on Very high level languages 1974},
   Address= {Santa Monica (CA)},
   Publisher = {ACM},
   Pages = {25-33},
 Year = {1974} }



@Article{
   Author = {Hammer, Michael and Stanton, Steve},
   Title = {How Process Enterprises Really Work},
   Journal = {Harvard Business Review},
   Volume = {77},
   Number = {6},
   Pages = {108-119},
 Year = {1999} }



@Article{
   Author = {Hansmann, Holger and Neumann, Stefan and Becker, Jörg},
   Title = {Workflow in der industriellen Auftragsabwicklung. Eine Methode zur Analyse von Geschäftsprozessen mit Anwendungsbeispielen},
   Journal = {FB/IE. Zeitschrift für Unternehmensentwicklung und Industrial Engineering},
   Volume = {50},
   Number = {4},
   Pages = {153-157},
 Year = {2001} }



@Book{
   Author = {Harrington, H. James},
   Title = {Business Process Improvement. The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness},
   Publisher = {McGraw-Hill},
   Address = {New York (NY)},
 Year = {1991} }



@Incollection{
   Author = {Hayami, Haruo and Katsumata, Masashi and Okada, Ken-ichi},
   Title = {Interworkflow: A Challenge for Business-to-Business Electronic Commerce},
   BookTitle = {Workflow Handbook 2001},
   Editor = {Fischer, Layna},
   Publisher = {Future Strategies},
   Address = {Lighthouse Point (FL)},
   Pages = {145-159},
 Year = {2000} }



@Article{
   Author = {Heilmann, Heidi},
   Title = {Integration: Ein zentraler Begriff in der Wirtschaftsinformatik im Wandel der Zeit},
   Journal = {HMD - Theorie und Praxis der Wirtschaftsinformatik},
   Volume = {26},
   Number = {150},
   Pages = {46-58},
 Year = {1989} }



@Article{
   Author = {Heilmann, Heidi},
   Title = {Workflow Management: Integration von Organisation und Informationsverarbeitung},
   Journal = {Handbuch der modernen Datenverarbeitung (HMD)},
   Volume = {31},
   Number = {176},
   Pages = {8-21},
 Year = {1994} }



@Incollection{
   Author = {Heilmann, Heidi},
   Title = {Die Integration der Aufbauorganisation in Workflow-Management-Systeme},
   BookTitle = {Information Engineering},
   Editor = {Heilmann, Heidi and Heinrich, Lutz J. and Roithmayr, F.},
   Publisher = {Oldenbourg},
   Address = {München},
   Pages = {147-165},
 Year = {1996} }



@Techreport{
   Author = {Heineman, George T. and Kaiser, Gail E.},
   Title = {The CORD approach to Extensible Concurrency Control},
   Number = {WPI-CS-TR-96-1},
 Year = {1996} }



@Article{
   Author = {Heinrich, Lutz J. and Damschik, I. and Gappmaier, Markus and Häntschel, I.},
   Title = {Workflow-Management. Produktevaluierung im Labor},
   Journal = {HMD - Theorie und Praxis der Wirtschaftsinformatik},
   Volume = {32},
   Number = {181},
   Pages = {101-112},
 Year = {1995} }



@Book{
   Author = {Henning, K. W.},
   Title = {Einführung in die betriebswirtschaftliche Organisationslehre},
   Address = {Berlin},
 Year = {1934} }



@Incollection{
   Author = {Heylighen, F.},
   Title = {Epistemological Constructivism},
   BookTitle = {Principia Cybernetica Web},
   Editor = {Heylighen, F. and Joslyn, C. and Turchin, V.},
   Publisher = {Principia Cybernetica},
   Address = {Brussels},
 Year = {1997} }



@Book{
   Author = {Hill, W. and Fehlbaum, R. and Ulrich, P.},
   Title = {Organisationslehre 1. Ziele Instrumente und Bedingungen der Organisation sozialer Systeme.},
   Address = {Bern et al.},
   Edition = {5th edition},
 Year = {1994} }



@Article{
   Author = {Hirschheim, Rudi A.},
   Title = {Understanding the office: A social-analytic perspective},
   Journal = {ACM Transactions on Information Systems},
   Volume = {4},
   Number = {4},
   Pages = {331-344},
 Year = {1986} }



@Techreport{
   Author = {Hirschmann, P. and Lubiewski, A. and Scheer, August-Wilhelm},
   Title = {Management von Kernprozessen -  Eine Fallstudie},
   Institution = {Universität des Saarlandes, Institut für Wirtschaftsinformatik},
   Number = {128},
 Year = {1996} }



@Article{
   Author = {Ho, Cheng-Seen  and Kuo, Te-Son},
   Title = {A Society Model for Office Information Systems},
   Journal = {ACM Transactions on Office Information Systems},
   Volume = {4},
   Number = {2},
   Pages = {104-131},
 Year = {1986} }



@Book{
   Author = {Hofmann, Martin},
   Title = {Konzeption eine Prozeßinformations- und -managementsystems},
   Publisher = {Deutscher Universitäts-Verlag},
   Address = {Wiebaden},
 Year = {1995} }



@Techreport{
   Author = {Hollingsworth, David},
   Title = {The Workflow Reference Model Version 1.1},
   Institution = {Workflow Management Coalition},
   Number = {WFMC-TC-1003},
   Month= {January 19th},
 Year = {1995} }



@Incollection{
   Author = {Hollingsworth, David},
   Title = {An XML based Architecture for Collaborative Process Management},
   BookTitle = {Workflow Handbook 2002},
   Editor = {Fischer, Layna},
   Publisher = {Future Strategies},
   Address = {Lighthouse Point (FL)},
   Pages = {95-116},
 Year = {2002} }



@Book{
   Author = {Holten, Roland},
   Title = {Entwicklung von Führungsinformationssystemen: Ein methodenorientierter Ansatz},
   Publisher = {Deutscher Universitäts-Verlag},
   Address = {Wiesbaden},
 Year = {1999} }



@Inproceedings{
   Author = {Holten, Roland and Dreiling, Alexander and zur Muehlen, Michael and Becker, Jörg},
   Title = {Enabling Technologies for Supply Chain Process Management},
   BookTitle = {2002 Information Ressource Management Association International Conference},
   Address= {Seattle, Washington},
   Publisher = {IRMA},
 Year = {2002} }



@Article{
   Author = {Holten, Roland and Schultz, Martin B.},
   Title = {Integriertes Controlling für Aufbau, Betrieb und Anpassung von Supply Chains},
   Journal = {Wirtschaftsinformatik},
   Volume = {43},
   Number = {6},
   Pages = {579-588},
 Year = {2001} }



@Book{
   Author = {Horváth, Peter},
   Title = {Controlling},
   Publisher = {Vahlen},
   Address = {München},
   Edition = {8th edition},
 Year = {2002} }



@Article{
   Author = {Houghton, Robert and El Sawy, Omar A. and Gray, Paul and Donegan, Craig and Joshi, Ashish},
   Title = {Vigilant Information Systems for Managing Enterprises in Dynamic Supply Chains: Real-Time Dashboards at Western Digital},
   Journal = {MIS Quarterly Executive},
   Volume = {3},
   Number = {1},
 Year = {2004} }



@Inproceedings{
   Author = {Hruby, Pavel},
   Title = {Specification of Workflow Management Systems with UML},
   BookTitle = {Proceedings of the 1998 OOPSLA Workshop on the Implementation and Application of Object-oriented Workflow Management Systems},
   Address= {Vancouver (BC)},
 Year = {1998} }



@Inproceedings{
   Author = {Hwang, San-Yih and Ho, Sun-Fa and Tang, Jian},
   Title = {Mining Exception Instances to Facilitate Workflow Exception Handling},
   BookTitle = {Proceedings of the 1999 Conference on Database Systems for Advance Aplications},
   Editor = {Liu, C. L.},
   Address= {Taiwan},
 Year = {1999} }



@Techreport{
   Author = {IDS Scheer AG},
   Title = {Process Performance Manager},
   Type = {White Paper},
   Month= {2002-01-17},
 Year = {2000} }



@Article{
   Author = {IEEE},
   Title = {Free on the Range: Tom Malone on the Implications of the Digital Age},
   Journal = {IEEE Internet Computing},
   Number = {May-June},
   Pages = {7-20},
 Year = {1997} }



@Techreport{
   Author = {infodoc},
   Title = {Dokumenten-Management und Workflow 1999: Ist-Analyse des deutschen Marktes},
   Institution = {Gruppe 21 GmbH},
 Year = {1999} }



@Book{
   Author = {Inmon, William H. and Imhoff, Claudia and Sousa, R.},
   Title = {Corporate Information Factory},
   Publisher = {Wiley & Sons},
   Address = {New York et al.},
   Edition = {2nd edition},
 Year = {2001} }



@Article{
   Author = {Ittner, Christopher D. and Larcker, David F.},
   Title = {Are Nonfinancial Measures Leading Indicators of Financial Performance? An Analysis of Customer Satisfaction},
   Journal = {Journal of Accounting Research},
   Volume = {36},
   Number = {Supplement},
   Pages = {1-35},
 Year = {1999} }



@Article{
   Author = {Jablonski, Stefan},
   Title = {Workflow-Management-Systeme. Motivation, Modellierung, Architektur},
   Journal = {Informatik-Spektrum},
   Volume = {18},
   Number = {1},
   Pages = {13-24},
 Year = {1995} }



@Book{
   Author = {Jablonski, Stefan},
   Title = {Workflow-Management-Systeme. Modellierung und Architektur},
   Publisher = {Thomson},
   Address = {Bonn},
   Series = {Thomson's Aktuelle Tutorien},
 Year = {1995} }



@Incollection{
   Author = {Jablonski, Stefan},
   Title = {Workflow Management Between Formal Theory and Pragmatic Approaches},
   BookTitle = {Business Process Management: Models, Techniques, and Empirical Studies},
   Editor = {van der Aalst, Wil and Desel, Jörg and Oberweis, Andreas},
   Series = {Lecture Notes in Computer Science},
   Publisher = {Springer Verlag},
   Address = {Berlin et al.},
   Volume = {1806},
   Pages = {345-358},
 Year = {2000} }



@Book{
   Author = {Jablonski, Stefan and Bussler, Christoph},
   Title = {Workflow Management. Modeling Concepts, Architecture and Implementation},
   Publisher = {International Thomson Computer Press},
   Address = {London et al.},
 Year = {1996} }



@Inproceedings{
   Author = {Jarvis, Peter and Stader, Jussi and Macintosh, Ann and Moore, Jonathan and Chung, Paul},
   Title = {What right do you have to do that? Infusing Adaptive Workflow Technology with Knowledge about the Organisational and Authority Context of a Task},
   BookTitle = {Proceedings of the First International Conference on Enterprise Information Systems (ICEIS-99)},
   Address= {Setubal},
 Year = {1999} }



@Inproceedings{
   Author = {Jeng, J. J. and Schiefer, J.},
   Title = {An Agent-based Architecture for Analyzing Business Processes of Real-Time Enterprises},
   BookTitle = {Proceedings of the Seventh International Enterprise Distributed Object Computing Conference (EDOC 2003)},
   Address= {Brisbane, Australia},
 Year = {2003} }



@Misc{
   Author = {Joosten, Stef M. M.},
   Title = {Reengineering - Behind The Workflow Hype. This promising technology also carries risks, such as the creation of rigid work procedures},
   Pages = {112},
   Month = {1995-10-30},
 Year = {1995} }



@Article{
   Author = {Joosten, Stef M. M.},
   Title = {WorkPAD: a Conceptual Framework for Process Analysis and Design},
   Journal = {ACM Transactions on Office Information Systems},
   Volume = {Submitted},
 Year = {1996} }



@Inproceedings{
   Author = {Joosten, Stef M. M. and Brinkkemper, Sjaak},
   Title = {Fundamental Concepts for Workflow Automation in Practice},
   BookTitle = {Proceedings of the 5th International Conference on Information System Development},
   Address= {Sopot},
 Year = {1996} }



@Techreport{
   Author = {Kabira and Oracle and WebGain},
   Title = {Joint Initial Submission to Workflow Process Definition},
   Institution = {Object Management Group},
   Number = {cem/02-01-01},
 Year = {2002} }



@Book{
   Author = {Kamlah, Wilhelm and Lorenzen, Paul and Robinson, Hoke},
   Title = {Logical Propaedeutic. Pre-School of Reasonable Discourse},
   Publisher = {University Press of America},
   Address = {Lanham, New York, London},
 Year = {1984} }



@Article{
   Author = {Kaplan, Robert S.},
   Title = {Measuring Manufacturing Performance: A New Challenge for Managerial Accounting Research},
   Journal = {The Accounting Review},
   Volume = {58},
   Number = {4},
   Pages = {686-705},
 Year = {1983} }



@Article{
   Author = {Kaplan, Robert S.},
   Title = {The Evolution of Management Accounting},
   Journal = {The Accounting Review},
   Volume = {59},
   Number = {3},
   Pages = {390-418},
 Year = {1984} }



@Book{
   Author = {Kaplan, Robert S. and Cooper, Robin},
   Title = {Cost & Effect. Using Integrated Cost Systems to Drive Profitability and Performance},
   Publisher = {Harvard Business School Press},
   Address = {Boston (MA)},
 Year = {1997} }



@Article{
   Author = {Kaplan, Robert S. and Norton, David P.},
   Title = {Putting the balanced scorecard to work},
   Journal = {Harvard Business Review},
   Volume = {71},
   Number = {5},
   Pages = {134-141},
 Year = {1993} }



@Book{
   Author = {Kaplan, Robert S. and Norton, David P.},
   Title = {The Balanced Scorecard. Translating Strategy into Action},
   Publisher = {Harvard Business School Press},
   Address = {Boston (MA)},
 Year = {1996} }



@Article{
   Author = {Kaplan, Robert S. and Norton, David P.},
   Title = {Linking the balanced scorecard to strategy},
   Journal = {California Management Review},
   Volume = {39},
   Number = {1},
   Pages = {53-80},
 Year = {1996} }



@Article{
   Author = {Kaplan, Robert S. and Norton, David P.},
   Title = {Using the balanced scorecard as a strategic management system},
   Journal = {Harvard Business Review},
   Volume = {74},
   Number = {1},
   Pages = {75-86},
 Year = {1996} }



@Article{
   Author = {Kaplan, Robert S. and Norton, David P.},
   Title = {Having Trouble with Your Strategy? Then Map It},
   Journal = {Harvard Business Review},
   Volume = {78},
   Number = {5},
   Pages = {167-177},
 Year = {2000} }



@Book{
   Author = {Kaplan, Robert S. and Norton, David P.},
   Title = {The Strategy-Focused Organization. How Balanced Scorecard Companies Thrive In The New Business Environment},
   Publisher = {Harvard Business School Press},
   Address = {Boston (MA)},
 Year = {2001} }



@Article{
   Author = {Kaplan, Robert S. and Norton, David P.},
   Title = {Marked impact},
   Journal = {People Management},
   Volume = {7},
   Number = {21},
   Pages = {52-55},
 Year = {2001} }



@Article{
   Author = {Kaplan, Robert S. and Norton, David P.},
   Title = {Transforming the Balanced Scorecard from Performance Measurement to Strategic Management: Part II},
   Journal = {Accounting Horizons},
   Volume = {15},
   Number = {2},
   Pages = {147-161},
 Year = {2001} }



@Article{
   Author = {Karl, Renate},
   Title = {Workflow-Management - Prozeßorientierte Vorgangsbearbeitung},
   Journal = {Office Management},
   Volume = {41},
   Number = {3},
   Pages = {45-47},
 Year = {1993} }



@Inproceedings{
   Author = {Kawalek, Peter and Kueng, Peter},
   Title = {The Usefulness of Process Models,: A Lifecycle Description of how Process Models are used in Modern Organisations},
   BookTitle = {Proceedings of the Second CAiSE/IFIP8.1 International Workshop on Evaluation of Medeling Methods in Systems Analysis and Design},
   Address= {Barcelona},
   Publisher = {Keng Siaou et al.},
 Year = {1997} }



@Techreport{
   Author = {Keller, G. and Nüttgens, M. and Scheer, August-Wilhelm},
   Title = {Semantische Prozeßmodellierung auf der Grundlage "Ereignisgesteuerter Prozeßketten (EPK)"},
   Institution = {Institut für Wirtschaftsinformatik Universität Saarbrücken},
   Number = {Heft 89},
   Type = {Arbeitsbericht},
 Year = {1992} }



@Article{
   Author = {Kettinger, William J. and Teng, James, T.C. and Guha, Subashish},
   Title = {Business Process Change: A Study of Methodologies, Techniques and Tools},
   Journal = {MISQ},
   Number = {March},
   Abstract = {Growth in Business Process Reengineering (BPR) consulting services has led to a proliferation of methods for conducting BPR. Sifting through vendor promotional hype and identifying a set of techniques and tools that best meets a particular project’s needs can be a daunting task. This article investigates BPR Methods, Techniques, and Tools (MTTs) and places them within an empirically derived reference framework. A comprehensive picture of BPR emerges that includes MTTs that help in reengineering strategy, people, management, structure, and technology dimensions of business processes. A BPR planning approach for customizing this framework based on unique project characteristics is then offered to assist in selecting those BPR project activities and techniques to be emphasized. This flexible framework and comprehensive survey of commonly used BPR techniques and tools forms a knowledge base to improve business process change practice and provides a basis for future BPR research.},
 Keywords = {business process redesign 
reengineering 
methodology 
techniques 
organizational process change 
impact and socio-technical systems design 
IS career development 
software tools 
qualitative and quantitative methods 
strategy 
quality},
   Year = {1997} }



@Incollection{
   Author = {Kim, Jaegwon},
   Title = {Explanation},
   BookTitle = {The Cambridge Dictionary of Philosophy},
   Editor = {Audi, Robert},
   Publisher = {Cambridge University Press},
   Address = {Cambridge},
   Pages = {298-299},
 Year = {1999} }



@Book{
   Author = {Kimball, Ralph},
   Title = {The Data Warehouse Toolkit},
   Publisher = {John Wiley & Sons},
   Address = {New York et al.},
 Year = {1996} }



@Article{
   Author = {Klein, M.},
   Title = {iDCSS: Integrating Workflow, Conflict and Rationale-
Based Concurrent Engineering Coordination Technologies},
   Journal = {Concurrent Engineering: Research and Applications},
   Volume = {3},
   Number = {1},
   Pages = {21-27},
 Year = {1995} }



@Article{
   Author = {Kling, Rob},
   Title = {Organizational Analysis in Computer Science},
   Journal = {The Information Society},
   Volume = {9},
   Number = {2},
   Pages = {71-87},
 Year = {1993} }



@Techreport{
   Author = {Kling, Rob and Kraemer, Kenneth and Allen, J. P. and Bakos, Y. and Gurbaxani, Vijay and Elliot, M.},
   Title = {Transforming Coordination: The Promise and Problems of IT in Coordination},
   Institution = {University of California, Irvine (UCI)},
   Number = {Working Paper AIM104},
   Type = {Working Paper of The Center for Research on Information Technology and Organizations (CRITO)},
 Year = {1996} }



@Article{
   Author = {Kling, Rob and Star, Leigh},
   Title = {Human Centered Systens in the Perspective of Organizaitonal and Social Information},
   Journal = {Computers and Society},
   Volume = {28},
   Number = {1},
   Pages = {22-29},
 Year = {1998} }



@Techreport{
   Author = {Knutilla, A. and Schlenoff, C. and Ray, S. and Ployak, S. T: and Tate, Austin and Cheah, S. C. and Anderson, R. C.},
   Title = {Process Specification Language: An Analysis of Existing Representations},
   Institution = {National Institute of Standards and Technology (NIST)},
   Type = {NISTIT 6160},
 Year = {1998} }



@Techreport{
   Author = {Knutilla, A. and Schlenoff, C. and Ray, S. and Ployak, S. T: and Tate, Austin and Cheah, S. C. and Anderson, R. C.},
   Title = {Process Specification Language: An Analysis of Existing Representations},
   Institution = {National Institute of Standards and Technology (NIST)},
   Type = {NISTIT 6160},
 Year = {1998} }



@Article{
   Author = {Kock, T. and Rehäuser, J. and Krcmar, Helmut},
   Title = {Ein Vergleich ausgewählter Workflow-Systeme},
   Journal = {Information Management},
   Volume = {10},
   Number = {1},
   Pages = {36-43},
 Year = {1995} }



@Incollection{
   Author = {Köhler, R.},
   Title = {Modelle},
   BookTitle = {Handwörterbuch der Betriebswirtschaftslehre},
   Editor = {Grochla, E. and Wittmann, W.},
   Publisher = {Poeschl},
   Address = {Stuttgart},
   Pages = {col. 2701-2716},
 Year = {1974} }



@Article{
   Author = {Koksal, P. and Alpinar, S. N. and Dogac, Asuman},
   Title = {Workflow History Management},
   Journal = {ACM Sigmod Record},
   Volume = {27},
   Number = {1},
   Pages = {326-348},
 Year = {1998} }



@Article{
   Author = {Körmeier, K.},
   Title = {Prozeßorientierte Unternehmensgestaltung},
   Journal = {WiSt},
   Volume = {24},
   Number = {5},
   Pages = {259-261},
 Year = {1995} }



@Book{
   Author = {Kosiol, E.},
   Title = {Organisation der Unternehmung},
   Publisher = {Gabler},
   Address = {Wiesbaden},
   Edition = {2nd edition},
 Year = {1976} }



@Techreport{
   Author = {Krahn, Adrian and Kueng, Peter and Lüthi, Ambros},
   Title = {Geschäftsprozess-Indikatoren auf der Basis von Zielen, Erfolgsfaktoren und Handlungsmöglichkeiten},
   Institution = {Universität Freiburg},
   Type = {Interne Publikation Nr. 97-06},
 Year = {1997} }



@Article{
   Author = {Krcmar, Helmut and Weiß, Dietmar},
   Title = {Anforderungen an und Vergleich von Prozeßkostenrechnungssystemen},
   Journal = {HMD - Theorie und Praxis der Wirtschaftsinformatik},
   Volume = {32},
   Number = {182},
   Pages = {45-64},
 Year = {1995} }



@Incollection{
   Author = {Kreifelts, Thomas},
   Title = {Bürovorgänge: Ein Modell für die Abwicklung kooperativer Arbeitsabläufe in einem Bürosystem},
   BookTitle = {Informationstechnik und Bürosysteme},
   Editor = {Wißkirchen, Peter and Kreifelts, Thomas and Krückeberg, Fritz and Richter, Gernot and Wurch, Gerhard},
   Publisher = {B. G. Teubner},
   Address = {Stuttgart},
   Pages = {215-245},
 Year = {1983} }



@Inproceedings{
   Author = {Kreifelts, Thomas and Hinrichs, Elke and Klein, Karl-Heinz and Seuffert, Peter and Woetzel, Gerd},
   Title = {Experiences with the Domino Office Procedure System},
   BookTitle = {Proceedings of the 2nd European Conference on Computer-Supported Cooperative Work (ECSCW '91)},
   Editor = {Bannon, L. and Robinson, M. and Schmidt, K.},
   Address= {Amsterdam},
   Publisher = {Kluwer Academic Publishers},
   Pages = {117-130},
 Year = {1993} }



@Article{
   Author = {Krishnan, R.},
   Title = {Technology in the Indian Retail Supply Chain},
   Journal = {Communications of the ACM},
   Volume = {44},
   Number = {6},
   Pages = {83-87},
 Year = {2001} }



@Article{
   Author = {Kruchten, Philip},
   Title = {Architectural Blueprints - The 4+1 View Model of Software Architecture},
   Journal = {IEEE Software},
   Volume = {12},
   Number = {6},
   Pages = {42-50},
 Year = {1995} }



@Book{
   Author = {Kruse, C.},
   Title = {Referenzmodellgestützte Geschäftsprozessmodellierung. Ein Ansatz zur prozessorientierten Gestaltung vertriebslogistischer Systeme.},
   Publisher = {Gabler},
   Address = {Wiesbaden},
 Year = {1996} }



@Incollection{
   Author = {Kueng, Peter},
   Title = {Supporting BPR through a Process Performance Measurement System},
   BookTitle = {Business Information Technology Management},
   Editor = {Banerjee, P. and al., et},
   Publisher = {Har-Anand Publications},
   Address = {New Delhi},
   Pages = {422-434},
 Year = {1998} }



@Inproceedings{
   Author = {Kueng, P.},
   Title = {Wirkungen von Workflow-Systemen: eine empirische Studie},
   BookTitle = {EMISA-Fachgruppentreffen},
   Editor = {Paul, Hansjürgen and Maucher, Irene},
   Address= {Gelsenkirchen},
   Pages = {13-24},
 Year = {1998} }



@Incollection{
   Author = {Kueng, Peter},
   Title = {The Effects of Workflow Systems on Organizations: A Qualitative Study},
   BookTitle = {Business Process Management: Models, Techniques, and Empirical Studies},
   Editor = {van der Aalst, Wil and Desel, Jörg and Oberweis, Andreas},
   Series = {Lecture Notes in Computer Science},
   Publisher = {Springer Verlag},
   Address = {Berlin et al.},
   Volume = {1806},
   Pages = {301-316},
 Year = {2000} }



@Article{
   Author = {Kueng, Peter},
   Title = {Process Performance Measurement System: a tool to support process-based organizations},
   Journal = {Total Quality Management},
   Volume = {11},
   Number = {1},
   Pages = {67-85},
 Year = {2000} }



@Inproceedings{
   Author = {Kueng, Peter and Kawalek, Peter},
   Title = {Process Models: a help or a burden?},
   BookTitle = {Proceedings of the Americas Conference for Information Systems AIS'97},
   Address= {Indianapolis (IN)},
   Pages = {676-678},
 Year = {1997} }



@Article{
   Author = {Kueng, Peter and Krahn, Adrian},
   Title = {Building a Process Performance Measurement System - Some early experiences},
   Journal = {Journal of Scientific & Industrial Research},
   Volume = {58},
   Number = {3/4},
   Pages = {149-159},
 Year = {1999} }



@Techreport{
   Author = {Kueng, Peter and Krahn, Adrian},
   Title = {Performance-Measurement-Systeme: State-of-practise und Weiterentwicklungen},
   Institution = {Universität Freiburg},
   Type = {Working Paper No. 00-12},
   Month= {September 2000},
 Year = {2000} }



@Techreport{
   Author = {Kueng, Peter and Meier, Andreas and Wettstein, THomas},
   Title = {Computer-based Performance Measurement in SMEs: Is there any option?},
   Institution = {Universität Freiburg},
   Type = {Working Paper No. 00-11},
   Month= {July 2000},
 Year = {2000} }



@Book{
   Author = {Kugeler, Martin},
   Title = {Informationsmodellbasierte Organisationsgestaltung : Modellierungskonventionen und Referenzvorgehensmodell zur prozessorientierten Reorganisation},
   Publisher = {Logos-Verl.},
   Address = {Berlin},
   Note = {Martin Kugeler.
graph. Darst., Tab ; 24 cm.},
 Keywords = {Hochschulschrift},
   Year = {2000} }



@Article{
   Author = {Kumar, Kuldeep},
   Title = {Technology for Supporting Supply Chain Management},
   Journal = {Communications of the ACM},
   Volume = {44},
   Number = {6},
   Pages = {58-61},
 Year = {2001} }



@Book{
   Author = {Küpper, Hans-Ulrich},
   Title = {Controlling. Konzeption, Aufgaben und Instrumente},
   Publisher = {Schäffer-Poeschel},
   Address = {Stuttgart},
   Edition = {3rd revised and enhanced edition},
 Year = {2001} }



@Article{
   Author = {Kwang-Hoon, Kim and Clarence, A. Ellis},
   Title = {Performance Analytic Models and Analyses for Workflow Architektures},
   Journal = {Information Systems Frontiers},
   Volume = {3},
   Number = {3},
   Pages = {339-355},
 Keywords = {distributed workflow
taxonomy of workflow
architectures
scalability
performance
workflow performance
analysis
performance analytic models},
   Year = {2001} }



@Inproceedings{
   Author = {LaMarca, Anthony and Edwards, W. Keith and Dourish, Paul and Lamping, John and Smith, Ian and Thornton, Jim},
   Title = {the Work out of Workflow: Mechanisms for Document-Centric Collaboration},
   BookTitle = {Proceedings of the European Conference on Computer-Supported Cooperative Work (ECSCW '99)},
   Address= {Copenhagen},
   Publisher = {Kluwer},
   Pages = {???},
 Year = {1999} }



@Book{
   Author = {Lamla, Joachim},
   Title = {Prozessbenchmarking},
   Publisher = {Vahlen},
   Address = {München},
   Series = {Controlling Praxis},
 Year = {1995} }



@Book{
   Author = {Lawrence, P. R. and Lorsch, J. W.},
   Title = {Developing Organizations: Diagnosis and Action},
   Address = {Reading (MA)},
 Year = {1969} }



@Article{
   Author = {Leavitt, H. J. and Whisler, T. L.},
   Title = {Management in the 1980's. New Information Flows Cut New Organization Channels},
   Journal = {Harvard Business Review},
   Volume = {36},
   Number = {6},
   Pages = {41-48},
 Year = {1958} }



@Misc{
   Author = {Lebovich, Igor and Woodgate, Scott},
   Title = {Learning Biztalk Server 2000},
   Publisher = {Microsoft Corporation},
   Volume = {2002},
   Number = {2002-03-26},
 Year = {2001} }



@Book{
   Author = {Lechtenbörger, Jens},
   Title = {Data Warehouse Schema Design},
   Publisher = {Akademische Verlagsgesellschaft Aka},
   Address = {Berlin},
 Year = {2001} }



@Article{
   Author = {Lee, J. and Gruninger, M. and Jin, Y. and Malone, Thomas W. and Tate, Austin and Yost, G.},
   Title = {The PIF Process Interchange Format and Framework Version 1.2},
   Journal = {The Knowledge Engineering Review},
   Volume = {13},
   Number = {1},
   Pages = {91-120},
 Year = {1998} }



@Incollection{
   Author = {Lehmann, H.},
   Title = {Organisationslehre, betriebswirtschaftliche},
   BookTitle = {Handwörterbuch der Organisation. Band II},
   Editor = {Frese, E.},
   Publisher = {???},
   Address = {Stuttgart},
   Pages = {1538-1550},
 Year = {1992} }



@Techreport{
   Author = {Lehner, Franz},
   Title = {Modelle und Modellierung in Angewandter Informatik und Wirtschaftsinformatik oder "Wie ist die Wirklichkeit wirklich?"},
   Institution = {Wissenschaftliche Hochschule für Unternehmensführung},
   Type = {Forschungsbericht Nr. 10 des Lehrstuhls für Wirtschaftsinformatik},
 Year = {1994} }



@Book{
   Author = {Lehner, Franz and Hildebrand, K. and Maier, R.},
   Title = {Wirtschaftsinformatik. Theoretische Grundlagen},
   Address = {München, Wien},
 Year = {1995} }



@Inproceedings{
   Author = {Lei, Y. and Singh, M. P.},
   Title = {A Comparison of Workflow Metamodels},
   BookTitle = {Proceedings of the ER-97 Workshop on Behavioral Modeling and Design Transformations: Issues and Opportunities in Conceptual Modeling},
   Address= {Los Angeles (CA)},
 Year = {1997} }



@Article{
   Author = {Lemkühler, Bettina},
   Title = {Controlling und Business Process Reengineering - Eine Untersuchung der Wechselwirkungen zweier Führungskonzepte},
   Journal = {Controlling},
   Volume = {10},
   Number = {3},
   Pages = {150-156},
 Year = {1998} }



@Techreport{
   Author = {Leymann, Frank},
   Title = {Web Services Flow Language (WSFL 1.0)},
   Institution = {IBM Corporation},
   Type = {Technical report},
   Month= {May 2001},
 Year = {2001} }



@Article{
   Author = {Leymann, Frank and Altenhuber, Wolfgang},
   Title = {Managing business processes as an information resource},
   Journal = {IBM Systems Journal},
   Volume = {33},
   Number = {2},
   Pages = {326-348},
 Year = {1994} }



@Misc{
   Author = {Leymann, Frank and Roller, Dieter},
   Title = {Events as activities in process models of workflow management systems},
   Publisher = {IBM GmbH},
   Month = {1997-11-24},
 Year = {1997} }



@Article{
   Author = {Leymann, Frank and Roller, Dieter},
   Title = {Workflow-based applications},
   Journal = {IBM Systems Journal},
   Volume = {36},
   Number = {1},
   Pages = {102-123},
 Year = {1997} }



@Book{
   Author = {Leymann, Frank and Roller, Dieter},
   Title = {Production Workflow: Concepts and Techniques},
   Publisher = {Prentice Hall},
   Address = {Upper Saddle River (NJ)},
 Year = {2000} }



@Inproceedings{
   Author = {Leymann, Frank and Roller, Dieter},
   Title = {Modeling Business Processes with BPEL4WS},
   BookTitle = {XML Interchange Formats for Business Processes},
   Editor = {Nüttgens, Markus and Mendling, Jan},
   Address= {Marburg},
   Publisher = {GI},
   Pages = {7-24},
 Year = {2004} }



@Inproceedings{
   Author = {List, Beate and Schiefer, Josef and Bruckner, Robert M.},
   Title = {Measuring Knowledge with Workflow Management Systems},
   BookTitle = {Second International Workshop on Theory and Application of Knowledge Management (TAKMA 2001).},
   Editor = {Mayr, Heinrich C. and Lazansky, Jiri and Quirchmayr, Gerald and Vogel, Pavel},
   Address= {München},
   Publisher = {Springer},
   Pages = {467-471},
 Year = {2001} }



@Inproceedings{
   Author = {List, Beate and Schiefer, Josef and Tjoa, A. Min},
   Title = {Process-Oriented Requirement Analysis Supporting the Data Warehouse Design Process - A Use Case Driven Approach},
   BookTitle = {Proceedings of the 11th International Conference on Database and Expert Systems Applications (DEXA 2000)},
   Editor = {Ibrahim, Mohamed T. and Küng, Josef and Revell, Norman},
   Address= {London},
   Publisher = {Springer},
   Pages = {593-603},
 Year = {2000} }



@Inproceedings{
   Author = {List, Beate and Schiefer, Josef and Tjoa, A. M. and Quirchmayr, G.},
   Title = {The Process Warehouse - A Data Warehouse Approach for Business Process Management},
   BookTitle = {Proceedings of the International Conference on Management of Information and Communication Technology (MiCT 1999)},
   Address= {Copenhagen, Denmark},
 Year = {1999} }



@Incollection{
   Author = {List, Beate and Schiefer, Josef and Tjoa, A. Min and Quirchmayr, Gerald},
   Title = {Multidimensional Business Process Analysis with the Process Warehouse.},
   BookTitle = {New Trends in Knowledge Discovery for Business Information Systems},
   Editor = {Abramowicz, W. and Zurada, J.},
   Publisher = {Kluwer Academic Publishers},
   Address = {Boston (MA)},
   Pages = {???},
 Year = {2000} }



@Inproceedings{
   Author = {Loos, Peter},
   Title = {Einsatzpotentiale und Systemarchitektur einer workflow-gestützten PPS},
   BookTitle = {EMISA-Fachgruppentreffen},
   Address= {Gelsenkirchen},
   Pages = {83-96},
 Year = {1998} }



@Book{
   Author = {Lorenzen, Paul},
   Title = {Constructive Philosophy.},
   Publisher = {University of Massachusetts Press},
   Address = {Amherst},
 Year = {1987} }



@Article{
   Author = {Lucas, Henry C.},
   Title = {Performance Evaluation and Monitoring},
   Journal = {ACM Computing Surveys},
   Volume = {3},
   Number = {3},
   Pages = {79-91},
 Year = {1971} }



@Book{
   Author = {Ludwig, Heiko},
   Title = {Koordination objektzentrierter Kooperationen. Metamodell und Konzept eines Basisdienstes für verteilte Arbeitsgruppen},
   Publisher = {Shaker Verlag},
   Address = {Aachen},
 Year = {1997} }



@Article{
   Author = {Mahling, Dirk E. and Craven, Noel and Croft, W. Bruce},
   Title = {From Office Automation to Intelligent Workflow Systems},
   Journal = {IEEE Expert},
   Volume = {10},
   Number = {June},
   Pages = {41-47},
 Year = {1995} }



@Article{
   Author = {Majchrzak, Ann and Wang, Qianwei},
   Title = {Breaking the Functional Mind-Set in Process Organizations},
   Journal = {Harvard Business Reviews},
   Number = {September-October},
   Pages = {93-99},
 Year = {1996} }



@Techreport{
   Author = {Mallik, Suman and Harker, Patrick T.},
   Title = {Coordinating Supply Chains with Competition: Capacity Allocation in Semiconductor Manufacturing},
   Institution = {University of Pennsylvania, The Wharton School,  Dept. of Operations and Information Management},
   Month= {July 1998},
 Year = {1998} }



@Techreport{
   Author = {Mallik, Suman and Harker, Patrick T.},
   Title = {Contracting Over Multiple Parameters: Capacity Allocation in Semicondurctor Manufacturing},
   Institution = {University of Pennsylvania, The Wharton School, Dept. of Operations and Information Management},
   Month= {December 1998},
 Year = {1998} }



@Inproceedings{
   Author = {Malone, Thomas W. and Crowston, Kevin},
   Title = {What is Coordination Theory and How Can It Help Design Cooperative Work Systems?},
   BookTitle = {Proceedings of the conference on Computer-supported cooperative work},
   Address= {Los Angeles (CA)},
   Publisher = {ACM Press},
   Pages = {357-370},
 Year = {1990} }



@Techreport{
   Author = {Malone, Thomas W. and Crowston, Kevin},
   Title = {Toward an Interdisciplinary Theory of Coordination},
   Institution = {Massachusetts Institute of Technology, Sloan School of Management},
   Type = {Technical Report CCS WP #120},
 Year = {1991} }



@Article{
   Author = {Malone, Thomas W. and Crowston, Kevin},
   Title = {The Interdisciplinary Study of Coordination},
   Journal = {ACM Computing Surveys},
   Volume = {26},
   Number = {1},
   Pages = {87-119},
 Year = {1994} }



@Inproceedings{
   Author = {Malone, Thomas W. and Crowston, Kevin and Lee, Jintae and Pentland, Brian},
   Title = {Tools for Inventing Organizations: Toward A Handbook of Organizational Processes.},
   BookTitle = {Proceedings of the 2nd IEEE Workshop on Enabling Technologies Infrastructure for Collaborative Enterprises},
   Address= {Morgantown (WV)},
   Publisher = {IEEE},
 Year = {1993} }



@Incollection{
   Author = {Malone, Thomas W. and Rockart, James F.},
   Title = {How will Information Technology reshape Organizations? Computers as Coordination Technology.},
   BookTitle = {Globalization, Technology, and Competition},
   Editor = {Bradley, S. P. and Hausman, J. A. and Nolan, R. L.},
   Publisher = {Harvard Business School Press},
   Address = {Boston (MA)},
   Pages = {3-32},
 Year = {1993} }



@Article{
   Author = {Malone, Thomas W. and Yates, Joanne and Benjamin, Robert I.},
   Title = {Electronic Markets and Electronic Hierarchies},
   Journal = {Communications of the ACM},
   Volume = {30},
   Number = {6},
   Pages = {484-497},
 Year = {1987} }



@Phdthesis{
   Author = {Manolescu, Dragos A.},
   Title = {Micro-Workflow: A Workflow Architecture Supporting Compositional Object-Oriented Software Development},
   School = {University of Illinois},
   Type = {PhD Thesis},
 Year = {2000} }



@Techreport{
   Author = {Marshak, Ronni T.},
   Title = {Workflow: The Market That Never Happened},
   Institution = {Patricia Seybold Group},
   Type = {Workgroup Computing Report},
 Year = {1996} }



@Techreport{
   Author = {Maurer, Gerd},
   Title = {Von der Prozessorientierung zum Workflowmanagement. Teil 1: Prozessorientierung - Grundgedanken, Kernelemente, Kritik},
   Institution = {University of Mainz},
   Number = {9},
 Year = {1996} }



@Techreport{
   Author = {Maurer, Gerd},
   Title = {Von der Prozessorientierung zum Workflowmanagement. Teil 2: Prozeßmanagement, Workflowmanagement, Workflow-Management-Systeme},
   Institution = {University of Mainz},
   Number = {10},
 Year = {1996} }



@Article{
   Author = {McClure, Charles R.},
   Title = {The Information Rich Employee and Information for Decision Making: Review and Comments},
   Journal = {Informations Processing & Management},
   Volume = {14},
   Number = {6},
   Pages = {381-394},
 Year = {1978} }



@Techreport{
   Author = {McCoy, D.},
   Title = {Reality: Workflow Proliferation and Few Standards in Sight},
   Institution = {Gartner Group},
   Number = {Strategic Planning, SPA-11-1829},
   Type = {Research Note},
   Month= {2000-07-26},
 Year = {2000} }



@Inproceedings{
   Author = {McGregor, Carolyn},
   Title = {The Impact of Business Performance Monitoring on WfMC Standards},
   BookTitle = {WfMC technical committee meeting},
   Address= {New York (NY)},
   Publisher = {Workflow Management Coalition},
 Year = {2001} }



@Incollection{
   Author = {McGregor, Carolyn},
   Title = {The Impact of Business Performance Monitoring on WfMC Standards},
   BookTitle = {Workflow Handbook 2002},
   Editor = {Fischer, Layna},
   Publisher = {Future Strategies},
   Address = {Lighthouse Point (FL)},
 Year = {2002} }



@Phdthesis{
   Author = {McGregor, C.},
   Title = {IW-MONS: A Methodology for the Design of Intelligent Workflow Monitoring Systems},
   School = {University of Technology, Sydney},
 Year = {2002} }



@Inproceedings{
   Author = {McGregor, Carolyn and Edwards, Jenny},
   Title = {Intelligent Workflow Monitoring Systems},
   BookTitle = {Proceedings of the Doctoral Consortium at the 11th Australasian Conference on Information Systems (ACIS 2000)},
   Editor = {Myers, Michael D.},
   Address= {Brisbane},
 Year = {2000} }



@Inproceedings{
   Author = {McGregor, C.  and Kumaran, S.},
   Title = {An agent-based system for trading partner management in B2B e-commerce},
   BookTitle = {Research Issues in Data Engineering: Engineering E-Commerce/E-Business Systems, 2002. RIDE-2EC 2002. Proceedings. Twelfth International Workshop on},
   Pages = {84-89},
   Note  = {TY  - CONF, Organizations invest in B2B and workflow management systems to enable seamless integration of multiple transaction systems that support their business processes. However, knowledge of the organization's performance becomes buried within internal processing of the B2B workflow platform. This research introduces a framework that analyses workflow audit logs, utilizing DSS principles together with agent technologies, to feedback the organization's performance measures. We apply this framework to a private trading exchange case study where suppliers participate in an interorganizational order fulfillment workflow. Agents refine the organization's knowledge of supplier productivity and commitment as they learn from interactions over time with trading partners},
 Keywords = {data warehouses; decision support systems; electronic commerce; software agents; workflow management software},
   Year = {2002} }



@Inproceedings{
   Author = {McGregor, C. and Kumaran, S.},
   Title = {Business process monitoring using web services in B2B e-commerce},
   BookTitle = {Parallel and Distributed Processing Symposium., Proceedings International, IPDPS 2002, Abstracts and CD-ROM},
   Pages = {219-226},
   Note  = {TY  - CONF},
 Year = {2002} }



@Inproceedings{
   Author = {McGregor, C. and Schiefer, J.},
   Title = {A framework for analyzing and measuring business performance with web services},
   BookTitle = {IEEE International Conference on E-Commerce (CEC 2003)},
   Pages = {405-412},
   Note  = {TY  - CONF},
 Year = {2003} }



@Incollection{
   Author = {McLellan, Marc},
   Title = {Workflow Metrics - One of the great benefits of workflow management},
   BookTitle = {Praxis des Workflow-Management},
   Editor = {Oesterle, Hubert and Vogler, Petra},
   Publisher = {Vieweg},
   Address = {Braunschweig},
   Pages = {301-318},
 Year = {1996} }



@Inproceedings{
   Author = {Medina-Mora, Raul and Winograd, Terry and Flores, R. and Flores, Fernando},
   Title = {The Action Workflow Approach to Workflow Management Technology},
   BookTitle = {Proceedings of the 1992 Conference on Computer Supported Cooperative Work (CSCW '92)},
   Address= {New York (NY)},
   Publisher = {ACM},
   Pages = {281-288},
 Year = {1992} }



@Phdthesis{
   Author = {Meise, Volker},
   Title = {Konstruktion von Ordnungsrahmen zur prozessorientierten Organisationsgestaltung. Strukturierung und Design von Modellen zur Kommunikation intraorganisationalen Wandels},
   School = {University of Münster},
   Type = {PhD Thesis},
 Year = {2000} }



@Article{
   Author = {Melling, Wesley P. (Garnter Group)},
   Title = {Enterprise Information Architektures - They're Finally Changing},
   Journal = {SIGMOD},
   Number = {5},
   Pages = {493-504},
 Year = {1994} }



@Inproceedings{
   Author = {Mende, Martin W. and Brecht, Leo and Österle, Hubert},
   Title = {Evaluating existing information systems from a business process perspective},
   BookTitle = {Proceedings of the 1994 computer personnel research conference on Reinventing IS: managing information technology in changing organizations},
   Address= {Alexandria (VA)},
   Publisher = {ACM},
   Pages = {289-296},
 Year = {1994} }



@Inproceedings{
   Author = {Mendling, Jan and Strembeck, M. and Stermsek, G. and Neumann, Gustav},
   Title = {An Approach to Extract RBAC Models from BPEL4WS Processes},
   BookTitle = {2nd International Workshop on Distributed and Mobile Collaboration (DMC 2004) at the 13th IEEE International Workshops on Enabling Technologies: Infrastructures for Collaborative Enterprises (WETICE 2004)},
   Address= {Modena},
 Year = {2004} }



@Article{
   Author = {Mentzas, Gregory and Halaris, Christos and Kavadias, Stylianos},
   Title = {Modeling business processes with workflow systems: an evaluation of alternative approaches},
   Journal = {International Journal of Information Management},
   Volume = {21},
   Number = {2},
   Pages = {123-135},
 Year = {2001} }



@Misc{
   Author = {Merriam-Webster},
   Title = {Integration},
   Volume = {2002},
   Number = {2002-05-17},
 Year = {2002} }



@Incollection{
   Author = {Messer, Burkhard},
   Title = {Zur Interpretation formaler Geschäftsprozeß- und Workflow-Modelle},
   BookTitle = {Wirtschaftsinformatik und Wissenschaftstheorie. Perspektiven und Bestandsaufnahmen},
   Editor = {Becker, Jörg and König, Wolfgang and Schütte, Reinhard and Wendt, Oliver and Zelewski, Stefan},
   Publisher = {Gabler},
   Address = {Wiesbaden},
   Pages = {95-123},
 Year = {1999} }



@Phdthesis{
   Author = {Messmer, Bruno T.},
   Title = {Efficient Graph Matching Algorithms for Preprocessed Model Graphs},
   School = {University of Bern},
   Type = {PhD},
 Year = {1995} }



@Article{
   Author = {Mintzberg, Henry},
   Title = {The Manager's Job: Folklore and Fact},
   Journal = {Harvard Business Review},
   Volume = {53},
   Number = {July-August},
   Pages = {49-61},
 Year = {1975} }



@Book{
   Author = {Mintzberg, Henry},
   Title = {The Structuring of Organizations. A Synthesis of the Research},
   Publisher = {Prentice-Hall},
   Address = {Englewood Cliffs (NJ)},
 Year = {1979} }



@Incollection{
   Author = {Mittelstraß, Jürgen},
   Title = {Metaphysik},
   BookTitle = {Enzyklopädie Philosophie und Wissenschaftstheorie},
   Editor = {Blasche, Siegfried and Mittelstraß, Jürgen},
   Publisher = {J. B. Metzeler},
   Address = {Stuttgart, Weimar},
   Volume = {Band 2},
   Pages = {870-873},
 Year = {1995} }



@Incollection{
   Author = {Mittelstraß, Jürgen},
   Title = {Münchhausen-Trilemma},
   BookTitle = {Enzyklopädie Philosophie und Wissenschaftstheorie},
   Editor = {Blasche, Siegfried and Mittelstraß, Jürgen},
   Publisher = {J. B. Metzeler},
   Address = {Stuttgart, Weimar},
   Volume = {Band 2},
   Pages = {945-946},
 Year = {1995} }



@Inproceedings{
   Author = {Mohan, Charles},
   Title = {Recent Trends in Workflow Management
Products, Standards and Research},
   BookTitle = {Proc. NATO Advanced Institute (ASI) Workshop on Workflow Management Systems and Interoperability},
 Year = {1997} }



@Techreport{
   Author = {Moore, Connie},
   Title = {Workflow Goes Mainstream},
   Institution = {Giga Information Group},
   Type = {Planning Assumption},
   Month= {2000-04-21},
 Year = {2000} }



@Book{
   Author = {Morabito, Joseph and Sack, Ira and Bhate, Anilkumar},
   Title = {Organizational Modeling. Innovative Architectures for the 21st Century},
   Publisher = {Prentice Hall},
   Address = {Upper Saddle River (NJ)},
 Year = {1999} }



@Incollection{
   Author = {Moser, Paul K.},
   Title = {Epistemology},
   BookTitle = {The Cambridge Dictionary of Philosophy},
   Editor = {Audi, Robert},
   Publisher = {Cambridge University Press},
   Address = {Cambridge},
   Edition = {2nd edition},
   Pages = {273-278},
 Year = {1999} }



@Phdthesis{
   Author = {zur Muehlen, Michael},
   Title = {Der Lösungsbeitrag von Metamodellen und Kontrollflußprimitiven beim Vergleich von Workflowmanagementsystemen},
   School = {Universität Münster, Institut für Wirtschaftsinformatik},
   Type = {MSc Thesis},
 Keywords = {Workflow
CSE
Flowmark
WorkParty
Leu
Metamodels},
   Year = {1996} }



@Article{
   Author = {zur Muehlen, Michael},
   Title = {Monitoring und Controlling von verteilten Geschäftsprozessen},
   Journal = {Forschungsjournal der Westfälischen Wilhelms-Universitaet Münster},
   Volume = {6},
   Number = {2},
   Pages = {50-54},
 Year = {1999} }



@Inproceedings{
   Author = {zur Muehlen, Michael},
   Title = {Resource Modeling in Workflow Applications},
   BookTitle = {1999 Workflow Management Conference},
   Editor = {Becker, Jörg and zur Muehlen, Michael and Rosemann, Michael},
   Address= {Münster},
   Publisher = {University of Münster},
   Pages = {137-153},
 Year = {1999} }



@Inproceedings{
   Author = {zur Muehlen, Michael},
   Title = {Stand-alone vs. ERP-based Workflow Management - Lessons from the field},
   BookTitle = {Giga Business Process and Workflow Management Conference},
   Address= {Brussels, Belgium},
   Publisher = {Giga Information Group},
 Year = {1999} }



@Incollection{
   Author = {zur Muehlen, Michael},
   Title = {Integrationsperspektiven des Workflowmanagement},
   BookTitle = {Integrationsmanagement},
   Editor = {Scheer, August-Wilhelm and Rosemann, Michael and Schuette, Reinhard},
   Series = {Working Paper of the Department of Information Systems},
   Publisher = {University of Münster},
   Address = {Münster},
   Volume = {65},
   Pages = {94-106},
 Year = {1999} }



@Inproceedings{
   Author = {zur Muehlen, Michael},
   Title = {Evaluation of Workflow Management Systems Using Meta Models},
   BookTitle = {32nd Hawaii International Conference on Systems Sciences (HICSS 1999)},
   Editor = {Sprague, Ralph, Jr.},
   Address= {Wailea, HI},
   Publisher = {IEEE Publishers},
 Year = {1999} }



@Incollection{
   Author = {zur Muehlen, Michael},
   Title = {Beyond Reengineering},
   BookTitle = {Prozessmanagement},
   Editor = {Becker, Joerg and Kugeler, Martin and Rosemann, Michael},
   Publisher = {Springer Verlag},
   Address = {Berlin et al.},
   Edition = {2nd edition},
   Pages = {285-327},
 Year = {1999} }



@Incollection{
   Author = {zur Muehlen, Michael},
   Title = {Workflow-based Process Controlling - Or: What You Can Measure You Can Control},
   BookTitle = {Workflow Handbook 2001},
   Editor = {Fischer, Layna},
   Publisher = {Future Strategies},
   Address = {Lighthouse Point (Fl)},
   Pages = {61-77},
 Year = {2000} }



@Inproceedings{
   Author = {zur Muehlen, Michael},
   Title = {A Framework for XML-based Workflow Interoperability - The AFRICA Project},
   BookTitle = {Sixth Americas Conference on Information Systems (AMCIS 2000)},
   Editor = {Goul, Mike and Gray, Paul and Chung, H. Michael},
   Address= {Long Beach (CA)},
   Publisher = {AIS},
 Year = {2000} }



@Inproceedings{
   Author = {zur Muehlen, Michael},
   Title = {Process-driven Management Information Systems - Combining Data Warehouses and Workflow Technology},
   BookTitle = {Proceedings of the 4th International Conference on Electronic Commerce Research (ICECR-4)},
   Editor = {Gavin, B.},
   Address= {Dallas (TX)},
   Publisher = {Southern Methodist University},
   Pages = {550-566},
 Keywords = {Workflow
Controlling
Monitoring},
   Year = {2001} }



@Incollection{
   Author = {zur Muehlen, Michael},
   Title = {Workflow und Prozessmodellierung bei einem Energieversorgungsunternehmen},
   BookTitle = {Prozessmanagement},
   Editor = {Becker, Joerg and Kugeler, Martin and Rosemann, Michael},
   Publisher = {Springer Verlag},
   Address = {Berlin et al.},
   Edition = {3. completely revised edition},
   Pages = {517-538},
 Year = {2001} }



@Article{
   Author = {zur Muehlen, Michael},
   Title = {Organizational Management in Workflow Applications},
   Journal = {Information Technology and Management},
   Volume = {5},
   Number = {3},
   Pages = {271-291},
 Year = {2004} }



@Incollection{
   Author = {zur Muehlen, Michael and Allen, Rob},
   Title = {Stand-Alone vs. Embedded Workflow - Putting Paradigms in Perspective},
   BookTitle = {Excellence in Practice Volume IV: Innovation & Excellence in Workflow and Knowledge Management},
   Editor = {Fischer, Layna},
   Publisher = {Future Strategies},
   Address = {Lighthouse Point (FL)},
   Pages = {49-58},
 Year = {2000} }



@Inproceedings{
   Author = {zur Muehlen, Michael and Becker, Jörg},
   Title = {Workflow Management and Object-Orientation - A Matter of Perspectives or Why Perspectives Matter},
   BookTitle = {2nd OOPSLA Workshop on the Design and Application of Object-Oriented Workflow Management Systems},
   Editor = {Cummins, Fred},
   Address= {Denver (CO)},
 Year = {1999} }



@Inproceedings{
   Author = {zur Muehlen, Michael and Becker, Jörg},
   Title = {WPDL - State-of-the-Art and Development Perspectives of a Meta-Language},
   BookTitle = {KnowTech Forum '99},
   Editor = {Bading, Lothar and Pettkoff, Boris and Scheer, August-Wilhelm and Wendt, Siegfried},
   Address= {Potsdam},
 Year = {1999} }



@Incollection{
   Author = {zur Muehlen, Michael and Gille, Marc},
   Title = {Workflow Application Architectures - Classification and Characteristics of workflow-based Information Systems},
   BookTitle = {Workflow Handbook 2002},
   Editor = {Fischer, Layna},
   Publisher = {Future Strategies},
   Address = {Lighthouse Point (FL)},
   Pages = {39-50},
 Year = {2001} }



@Incollection{
   Author = {zur Muehlen, Michael and Hansmann, Holger},
   Title = {Workflowmanagement},
   BookTitle = {Prozessmanagement},
   Editor = {Becker, Joerg and Kugeler, Martin and Rosemann, Michael},
   Publisher = {Springer Verlag},
   Address = {Berlin et al.},
   Edition = {3rd completely revised edition},
   Pages = {373-409},
 Year = {2001} }



@Inproceedings{
   Author = {zur Muehlen, Michael and Klein, Florian},
   Title = {AFRICA: Workflow Interoperability based on XML-messages},
   BookTitle = {CAiSE 2000 International Workshop on Infrastructures for Dynamic Business-to-Business Service Outsourcing},
   Editor = {Bichler, Martin and Bussler, Christoph and Hoffner, Ygal and Ludwig, Heiko},
   Address= {Stockholm, Sweden},
 Year = {2000} }



@Inproceedings{
   Author = {zur Muehlen, Michael and Rosemann, Michael},
   Title = {Der Loesungsbeitrag von Metadatenmodellen beim Vergleich von Workflowmanagementsystemen},
   BookTitle = {Workflowmanagement - State-of-the-Art aus Sicht von Theorie und Praxis. Proceedings of the 2nd Workflow Workshop},
   Editor = {Becker, Joerg and Rosemann, Michael},
   Address= {Münster},
   Publisher = {University of Münster},
   Pages = {12-21},
 Year = {1996} }



@Incollection{
   Author = {zur Muehlen, Michael and Rosemann, Michael},
   Title = {Diagrammsprachliche Methoden},
   BookTitle = {Workflow-Management: Entwicklung von Anwendungen und Systemen - Facetten einer neuen Technologie},
   Editor = {Jablonski, Stefan and Boehm, Markus and Schulze, Wolfgang},
   Publisher = {d.punkt Verlag},
   Address = {Heidelberg},
   Pages = {162-170},
 Year = {1997} }



@Inproceedings{
   Author = {zur Muehlen, Michael and Rosemann, Michael},
   Title = {Workflow-based Process Monitoring and Controlling - Technical and Organizational Issues},
   BookTitle = {Proceedings of the 33rd Hawaii International Conference on System Sciences (HICSS 2000)},
   Editor = {Sprague, Ralph, Jr.},
   Address= {Wailea (HI)},
   Publisher = {IEEE Publishers},
 Keywords = {Workflow
Controlling},
   Year = {2000} }



@Article{
   Author = {zur Muehlen, Michael and von Uthmann, Christoph},
   Title = {Ein Framework für die Identifikation von workflow-geeigneten Geschäftsprozessen},
   Journal = {Handbuch der Modernen Datenverarbeitung},
   Volume = {37},
   Number = {2 (Heft 213)},
   Pages = {67-79},
 Keywords = {Workflow
Processes
Framework},
   Year = {2000} }



@Inproceedings{
   Author = {Muth, Peter and Weissenfels, Jeanine and Gillmann, Michael and Weikum, Gerhard},
   Title = {Workflow History Management in Virtual Enterprises Using a Lightweight Workflow Management System},
   BookTitle = {Proceedings of the 9th International Workshop on Research Issues in Data Engineering: Information Technology for Virtual Enterprises (RIDE '99)},
   Address= {Sydney, Australia},
   Publisher = {IEEE},
   Pages = {148-155},
 Year = {1999} }



@Inproceedings{
   Author = {Naef, André and Schuler, Christoph and Schuldt, Heiko},
   Title = {Monitoring komplexer Dienste in unternehmensübergreifenden Prozessen am Beispiel von SAP R/3 Business Workflow},
   BookTitle = {Proceedings of the 9th GI-Conference Datenbanksysteme in Büro, Technik und Wissenschaft (BTW 2001)},
   Editor = {Heuer, Andreas and Leymann, Frank and Priebe, D.},
   Address= {Oldenburg},
   Publisher = {Springer},
   Pages = {85-94},
 Year = {2001} }



@Techreport{
   Author = {Nastansky, L. and Hilpert, W. and Ott, M. and Riempp, G.},
   Title = {Die Produktivität von Groupware-basierten Anwendungen: Geschäftsrozessorientierte Modellierung und Workflowmanagement},
   Institution = {University of Paderborn},
   Number = {LN 10.95 VS-1.3a},
 Year = {1995} }



@Article{
   Author = {Neely, Andy D. and Gregory, Mike and Platts, Ken},
   Title = {Performance measurement system design. A literature review and research agenda},
   Journal = {International Journal of Operations & Production Managment},
   Volume = {15},
   Number = {4},
   Pages = {80-126},
 Year = {1995} }



@Techreport{
   Author = {Ness, D.},
   Title = {Office Automation Project},
   Institution = {Wharton School, University of Pennsylvania},
   Type = {Decision Sciences Working Papers},
 Year = {1976-1978} }



@Incollection{
   Author = {Nierstraß, O. M. and Tsichritzis, Dennis C.},
   Title = {Integrated Office Systems},
   BookTitle = {Object-oriented Concepts, Databases, and Applications},
   Editor = {Kim, W. and Lochowsky, F. H.},
   Publisher = {Addison-Wesley},
   Address = {Reading (MA)},
   Pages = {199-215},
 Year = {1989} }



@Incollection{
   Author = {Nippa, M.},
   Title = {Anforderungen an das Management prozeßorientierter Unternehmen},
   BookTitle = {Prozeßmanagement und Reengineering. Die Praxis im deutschsprachigen Raum},
   Editor = {Nippa, M. and Picot, A.},
   Address = {Frankfurt am Main, New York},
   Pages = {39-58},
 Year = {1995} }



@Book{
   Author = {Noeske, Michael},
   Title = {Durchlaufzeiten in Informationsprozessen. Wege zur Beschleunigung der Informationsverarbeitung},
   Publisher = {Deutscher Universitäts-Verlag},
   Address = {Wiesbaden},
 Year = {1999} }



@Article{
   Author = {Nordsieck, Fritz},
   Title = {Aufgabenverteilung und Instanzenbau im Betrieb},
   Journal = {Die Betriebswirtschaft},
   Volume = {24},
   Number = {7},
   Pages = {204-210},
 Year = {1931} }



@Article{
   Author = {Nordsieck, Fritz},
   Title = {Grundlagen und Grundprinzipien der Organisation des Betriebsaufbaus},
   Journal = {Die Betriebswirtschaft},
   Volume = {24},
   Number = {6},
   Pages = {158-162},
 Year = {1931} }



@Book{
   Author = {Nordsieck, Fritz},
   Title = {Grundlagen der Organisationslehre},
   Publisher = {C. E. Poeschel Verlag},
   Address = {Stuttgart},
 Year = {1934} }



@Book{
   Author = {Nordsieck, Fritz},
   Title = {Betriebsorganisation. Lehre und Technik (Textband)},
   Publisher = {C. E. Poeschel Verlag},
   Address = {Stuttgart},
   Edition = {2nd enhanced edition},
 Year = {1972} }



@Article{
   Author = {Nutt, Gary J.},
   Title = {The evolution toward flexible workflow systems},
   Journal = {Distributed Systems Engineering},
   Volume = {3},
   Number = {4},
   Pages = {276-294},
 Year = {1996} }



@Inproceedings{
   Author = {Nutt, Gary J. and Ellis, Clarence A.},
   Title = {Backtalk: an office environment simulator},
   BookTitle = {Proceedings of the 1979 International Conference on Communications},
   Pages = {22.3.1-22.3.5},
 Year = {1979} }



@Book{
   Author = {Oberweis, Andreas},
   Title = {Verteilte betriebliche Abläufe und komplexe Objektstrukturen. Integriertes Modellierungskonzept für Workflow-Managementsysteme},
   Publisher = {Teubner},
   Address = {Karlsruhe},
 Year = {1994} }



@Book{
   Author = {Oberweis, Andreas},
   Title = {Modellierung und Ausführung von Workflows mit Petri-Netzen},
   Address = {Leipzig},
 Year = {1996} }



@Article{
   Author = {Oberweis, Andreas and Scherrer, Gabriele and Stucky, Wolffried},
   Title = {INCOME/STAR: Methodology and Tools for Development of Distributed Information Systems},
   Journal = {Information Systems},
   Volume = {19},
   Number = {8},
   Pages = {643-660},
 Year = {1994} }



@Techreport{
   Author = {Object Management Group},
   Title = {Workflow Management Facility Specification Version 1.2},
   Institution = {OMG},
   Type = {Document Number bom/00-05-02},
 Year = {2000} }



@Techreport{
   Author = {Object Management Group},
   Title = {UML 1.4 Specification},
   Institution = {Object Management Group},
   Number = {formal/01-09-67},
 Year = {2001} }



@Inproceedings{
   Author = {Opdahl, Andreas L.},
   Title = {A Model of the IS-Architecture Alignment Problem},
   BookTitle = {VITS Autumn Conference},
   Editor = {Mikael Lind and Karin Axelsson and Goran Goldkuhl and Hedberg, Patrik},
   Address= {Borås/Sweden},
 Year = {1996} }



@Phdthesis{
   Author = {Patterson, James Elder},
   Title = {Workflow and Data Warehouse Taxonomy},
   School = {University of Texas},
   Type = {Masters Thesis},
 Year = {1996} }



@Book{
   Author = {Perrow, Charles},
   Title = {Organizational Analysis: A Sociological View},
   Address = {London},
 Year = {1970} }



@Phdthesis{
   Author = {Petri, Carl Adam},
   Title = {Kommunikation mit Automaten},
   School = {Universität Bonn},
   Type = {PhD Thesis},
 Year = {1962} }



@Incollection{
   Author = {Picot, A.},
   Title = {Zur Steuerung der Verwaltung in Unternehmen - Notwendigkeit, Probleme, Ansätze},
   BookTitle = {Neue Systeme der Bürotechnik},
   Editor = {Reichwald, R.},
   Publisher = {Schmidt},
   Address = {Berlin},
   Pages = {365-395},
 Year = {1982} }



@Article{
   Author = {Picot, Arnold and Rohrbach, P.},
   Title = {Organisatorische Aspekte von Workflow-Management-Systemen},
   Journal = {Information Management},
   Volume = {1},
   Number = {1},
   Pages = {28-35},
 Year = {1995} }



@Book{
   Author = {Popper, Karl R.},
   Title = {The Open Society and its Enemies},
   Publisher = {Routledge},
   Address = {London},
 Year = {1947} }



@Book{
   Author = {Popper, Karl R.},
   Title = {Logik der Forschung},
   Publisher = {J. C. B. Mohr (Paul Siebeck)},
   Address = {Tübingen},
   Edition = {9th enhanced edition},
 Year = {1989} }



@Book{
   Author = {Porter, Michael E.},
   Title = {Competitive Advantage. Creating and Sustaining Superior Performance},
   Publisher = {The Free Press},
   Address = {New York (NY)},
 Year = {1985} }



@Book{
   Author = {Prince, Thomas R.},
   Title = {Information Systems for Management Planning and Control},
   Publisher = {Irwin-Dorsey},
   Address = {Georgetown},
   Edition = {Revised Edition},
 Year = {1970} }



@Book{
   Author = {Raufer, Heinz},
   Title = {Dokumentenorientierte Modellierung und Controlling von Geschäftsprozessen. Integriertes Workflow-Management in der Industrie},
   Publisher = {Deutscher Universitäts-Verlag},
   Address = {Wiesbaden},
 Year = {1997} }



@Article{
   Author = {Repo, Aatto J.},
   Title = {The Value of Information: Approaches in Economics Accounting, and Management Science},
   Journal = {Journal of the American Society for Information Science},
   Volume = {40},
   Number = {2},
   Pages = {68-95},
 Year = {1989} }



@Article{
   Author = {Riegler, Alexander},
   Title = {Towards a Radical Constructivist Understanding of Science},
   Journal = {Foundations of Science},
   Volume = {6},
   Number = {1},
   Pages = {1-30},
 Year = {2001} }



@Inproceedings{
   Author = {Robinson, William N.},
   Title = {Goal-Oriented Workflow Analysis and Infrastructure},
   BookTitle = {NSF Workshop on Workflow & Process Automation},
   Address= {Athen},
 Year = {1996} }



@Article{
   Author = {Rodgers, Cara and Teicholz, Eruc},
   Title = {Workflow, E-Process, and FM},
   Journal = {Facilities Design & Management},
   Number = {August},
   Pages = {27-29},
 Year = {2001} }



@Book{
   Author = {Ropohl, G.},
   Title = {Eine Systemtheorie der Technik. Zur Grundlegung der Allgemeinen Technologie},
   Address = {München, Wien},
 Year = {1979} }



@Book{
   Author = {Rosemann, Michael},
   Title = {Komplexitätsmanagement in Prozessmodellen. Methodenspezifische Gestaltungsempfehlungen für die Informationsmodellierung},
   Publisher = {Gabler},
   Address = {Wiesbaden},
 Year = {1996} }



@Incollection{
   Author = {Rosemann, Michael},
   Title = {Gegenstand und Aufgaben des Integrationsmanagements},
   BookTitle = {Integrationsmanagement},
   Editor = {Scheer, August-Wilhelm and Rosemann, Michael and Schuette, Reinhard},
   Series = {Working Paper of the Department of Information Systems},
   Publisher = {University of Münster},
   Address = {Münster},
   Volume = {65},
   Pages = {5-18},
 Year = {1999} }



@Techreport{
   Author = {Rosemann, Michael and zur Muehlen, Michael},
   Title = {Der Lösungsbeitrag von Metadatenmodellen beim Vergleich von Workflowmanagementsystemen},
   Institution = {University of Münster},
   Number = {48},
 Year = {1996} }



@Inproceedings{
   Author = {Rosemann, Michael and zur Muehlen, Michael},
   Title = {Evaluation of Workflow Management Systems - a Meta Model Approach},
   BookTitle = {2nd CAiSE/IFIP 8.1 International Workshop  on Evaluation of Modeling Methods in Systems Analysis and Design (EMMSAD `97)},
   Editor = {Siau, Keng and Wand, Yair and Parsons, Jeffrey},
   Address= {Barcelona},
 Year = {1997} }



@Article{
   Author = {Rosemann, Michael and zur Muehlen, Michael},
   Title = {Evaluation of Workflow Management Systems - a Meta Model Approach},
   Journal = {Australian Journal of Information Systems},
   Volume = {6},
   Number = {1},
   Pages = {103-116},
 Year = {1998} }



@Article{
   Author = {Rosemann, Michael and zur Muehlen, Michael},
   Title = {Modellierung der Aufbauorganisation in Workflow-Management-Systemen: Kritische Bestandsaufnahme und Gestaltungsvorschlaege},
   Journal = {EMISA Forum. Mitteilungen der GI Fachgruppe "Entwicklungsmethoden für Informationssysteme und deren Anwendungen"},
   Volume = {4},
   Number = {1},
   Pages = {78-84},
 Year = {1998} }



@Article{
   Author = {Rucci, Anthony J. and Kirn, Steven P. and Quinn, R. T.},
   Title = {The employee-customer-profit chain at Sears},
   Journal = {Harvard Business Review},
   Volume = {76},
   Number = {1},
   Pages = {82-98},
 Year = {1998} }



@Article{
   Author = {Rupietta, Walter},
   Title = {Organisationsmodellierung zur Unterstützung kooperativer Vorgangsbearbeitung},
   Journal = {Wirtschaftsinformatik},
   Volume = {34},
   Number = {1},
   Pages = {26-27},
 Year = {1992} }



@Article{
   Author = {Salimifard, Khodakaram and Wright, Mike},
   Title = {Petri net-based modelling of workflow systems: An overview},
   Journal = {European Journal of Operational Research},
   Volume = {134},
   Pages = {664-676},
 Year = {2001} }



@Article{
   Author = {Sassone, Peter G.},
   Title = {Cost-benefit methodology for office systems},
   Journal = {ACM Transactions on Information Systems},
   Volume = {5},
   Number = {3},
   Pages = {273-289},
 Year = {1987} }



@Phdthesis{
   Author = {Sawalha, Khaled},
   Title = {Evaluation deutscher und amerikanischer Ansätze zur Organisationsgestaltung - Vom Taylorismus zur Prozessorganisation},
   School = {University of Münster},
   Type = {Master's Thesis},
 Year = {2000} }



@Book{
   Author = {Scheer, A.-W.},
   Title = {EDV-orientierte Betriebswirtschaftslehre. Grundlagen für ein effizientes Informationsmanagement},
   Publisher = {Springer},
   Address = {Berlin et al.},
 Year = {1990} }



@Techreport{
   Author = {Scheer, August-Wilhelm},
   Title = {ARIS-House of Business Engineering: Von der Geschäftsprozeßmodellierung zur Workflow-gesteuerten Anwendung},
   Institution = {Universität des Saarlandes, Institut für Wirtschaftsinformatik},
   Number = {133},
   Month= {September},
 Year = {1996} }



@Article{
   Author = {Scheer, August-Wilhelm and Breitling, Markus},
   Title = {Geschäftsprozesscontrolling im Zeitalter des E-Business},
   Journal = {Controlling},
   Volume = {12},
   Number = {8/9},
   Pages = {397-402},
 Year = {2000} }



@Techreport{
   Author = {Scheer, August-Wilhelm and Nüttgens, Markus and Graf v. d. Schulenburg, Alexander},
   Title = {Informationsmanagement in deutschen Großunternehmen - eine empirische Erhebung zu Entwicklungsstand und -tendenzen},
   Institution = {Universität des Saarlandes, Institut für Wirtschaftsinformatik},
   Number = {11},
   Month= {November 1994},
 Year = {1994} }



@Inproceedings{
   Author = {Schiefer, Josef and Jeng, Jun-Jang and Bruckner, Robert M.},
   Title = {Real-time Workflow Audit Data Integration into Data Warehouse Systems},
   BookTitle = {11th European Conference on Information Systems},
   Address= {Naples},
 Year = {2003} }



@Incollection{
   Author = {Schildbach, Thomas},
   Title = {Begriff und Grundproblem des Controlling aus betriebswirtschaftlicher Sicht},
   BookTitle = {Controlling},
   Editor = {Spremann, Klaus and Zur, Eberhard},
   Publisher = {Gabler},
   Address = {Wiesbaden},
   Pages = {21-36},
 Year = {1992} }



@Techreport{
   Author = {Schlundt, Michael and Jablonski, Stefan and Hahn, Christian},
   Title = {Application Driven History Management for Workflow Management Systems},
   Institution = {University Erlangen-Nürnberg},
   Number = {TR-I6-00-4},
   Type = {Technischer Bericht am Lehrstuhl für Datenbanksysteme},
 Year = {2000} }



@Article{
   Author = {Schmelzer, Hermann J. and Friedrich, Werner},
   Title = {Integriertes Prozeß-, Produkt- und Projektcontrolling},
   Journal = {Controlling},
   Volume = {9},
   Number = {5},
   Pages = {334-344},
 Year = {1997} }



@Inproceedings{
   Author = {Schmidt, Kjeld},
   Title = {Of maps and scripts - the status of formal constructs in cooperative work},
   BookTitle = {Proceedings of the international ACM SIGGROUP conference on Supporting group work: the integration challenge},
   Address= {Phoenix (AZ)},
   Publisher = {ACM},
   Pages = {138-147},
 Year = {1997} }



@Article{
   Author = {Schmidt, Kjeld and Simone, Carla},
   Title = {Coordination mechanisms: Towards a conceptual foundation of CSCW systems design},
   Journal = {Computer Supported Cooperative Work},
   Volume = {5},
   Number = {2-3},
   Pages = {155-200},
 Year = {1996} }



@Article{
   Author = {Schmitz, Jürgen},
   Title = {Prozessbenchmarking - Methodik zur Verbesserung von Geschäftsprozessen},
   Journal = {Controller Magazin},
   Volume = {23},
   Number = {6},
   Pages = {407-415},
 Year = {1998} }



@Article{
   Author = {Schneiderman, Arthur M.},
   Title = {Why Balanced Scorecards Fail},
   Journal = {Journal of Strategic Performance Measurement},
   Volume = {3},
   Number = {1},
   Pages = {6-11},
 Year = {1999} }



@Book{
   Author = {Schreyögg, G.},
   Title = {Organisation. Grundlagen moderner Organisationsgestaltung},
   Publisher = {Gabler},
   Address = {Wiesbaden},
 Year = {1996} }



@Article{
   Author = {Schreyögg, Georg and Steinmann, Horst},
   Title = {Zur Trennung von Eigentum und Verfügungsgewalt},
   Journal = {Zeitschrift für Betriebswirtschaft},
   Volume = {51},
   Pages = {533-558},
 Year = {1981} }



@Inproceedings{
   Author = {Schulze, Wolfgang and Böhm, Markus and Meyer-Wegener, K.},
   Title = {Services of Workflow Objects and Workflow Meta-Objects in OMG-compliant Environments},
   BookTitle = {Proceedings of the 1996 OOPSLA Workshop on Business Object Design and Implementation},
   Address= {San Jose (CA)},
 Year = {1996} }



@Book{
   Author = {Schütte, Reinhard},
   Title = {Grundsätze ordnungsmäßiger Referenzmodellierung. Konstruktion konfigurations- und anpassungsorientierter Modelle},
   Publisher = {Gabler},
   Address = {Wiesbaden},
   Volume = {233},
   Series = {Neue betriebswirtschaftliche Forschung},
 Year = {1998} }



@Incollection{
   Author = {Schwab, Klaus},
   Title = {Koordinationsmodelle und Softwarearchitekturen als Basis für die Auswahl und Spezialisierung von Workflow-Management-Systemen},
   BookTitle = {Geschäftsprozeßmodellierung und Workflow-Management},
   Editor = {Vossen, Gottfried and Becker, Jörg},
   Publisher = {Thomson},
   Address = {Bonn et al.},
   Pages = {295-317},
 Year = {1996} }



@Article{
   Author = {Schwartz, Bill and Hwang, Betty W. and Hwang, C. Jinshong},
   Title = {A Workplan for Business Process Reengineering and A Challenge for Information Science and Technology},
   Journal = {ACM???},
   Pages = {178-194},
 Year = {1995} }



@Incollection{
   Author = {Schwemmer, Oswald},
   Title = {Ontologie},
   BookTitle = {Enzyklopädie Philosophie und Wissenschaftstheorie},
   Editor = {Blasche, Siegfried and Mittelstraß, Jürgen},
   Publisher = {J. B. Metzeler},
   Address = {Stuttgart, Weimar},
   Volume = {Band 2},
   Pages = {1077-1079},
 Year = {1995} }



@Book{
   Author = {Sellen, Abigail J. and Harper, Richard H. R.},
   Title = {The Myth of the Paperless Office},
   Publisher = {MIT Press},
   Address = {Cambridge (MA)},
 Year = {2002} }



@Inproceedings{
   Author = {Shan, Ming-Chien  and Davis, Jim and Du, Weimin  and Huang, Ying},
   Title = {HP Workflow Research: Past, Present, and Future},
   BookTitle = {North Atlantic Treaty Organization –Advanced Study
Institute Workshop},
   Address= {Istanbul},
 Year = {1997} }



@Inproceedings{
   Author = {Shankaranarayanan, G.},
   Title = {Managing Changes to Schema of Data Sources in a Data Warehouse},
   BookTitle = {Proceedings of the seventh Americas Conference on Information Systems (AMCIS 2001)},
   Editor = {Strong, Diane and Straub, Detmar and DeGross, Janice I.},
   Address= {Boston (MA)},
   Publisher = {AIS},
   Pages = {343-348},
 Year = {2001} }



@Article{
   Author = {Shannon, Claude E.},
   Title = {A Mathematical Theory of Communication},
   Journal = {Bell System Technical Journal},
   Volume = {27},
   Number = {July and October},
   Pages = {379-423 and 623-656},
 Year = {1948} }



@Article{
   Author = {Sheth, Amit},
   Title = {From Contemporary Workflow Process Automation to Adaptive and Dynamic Work Activity Coordination and Collaboration},
   Journal = {SIGGROUP Bulletin},
   Volume = {18},
   Number = {3},
   Pages = {17-20},
 Year = {1997} }



@Techreport{
   Author = {Sheth, Amit and Georgakopolous, Dimitrios and Joosten, Stef M. M. and Rusinkiewicz, Marek and Scacchi, Walt},
   Title = {Workflow and Process Automation in Information Systems},
   Institution = {University of Georgia, Computer Science Department},
   Type = {Technical Report UGA-CS-TR-96-003},
 Year = {1996} }



@Techreport{
   Author = {Sheth, Amit  and Georgakopoulos, Dimitrios  and Joosten, Stef M.M.  and Rusinkiewicz, Marek  and Scacchi, Walt  and Wileden, Jack  and Wolf, Alexander},
   Title = {Report from the NSF Workshop on Workflow and Process Automation in Information Systems},
   Institution = {University of Georgia},
   Number = {UGA-CS-TR-96-003},
   Type = {Technical Report},
 Year = {1996} }



@Inproceedings{
   Author = {Sheth, Amit  and Kochut, Krys J.},
   Title = {Workflow Applications to Research Agenda:
Scalable and Dynamic Work Coordination and
Collaboration Systems},
   BookTitle = {Advances in Workflow Management Systems and Interoperability},
   Address= {Istanbul},
 Year = {1997} }



@Article{
   Author = {Sheth, Amit and Rusinkiewicz, Marek},
   Title = {On Transactional Workflows},
   Journal = {IEEE Data Engineering},
   Volume = {16},
   Number = {2},
   Pages = {34-40},
 Year = {1993} }



@Article{
   Author = {Shih, Heloisa Martins and Tseng, Mitchell M.},
   Title = {Workflow technology-based monitoring and control for business process and project management},
   Journal = {International Journal of Project Management},
   Volume = {14},
   Number = {6},
   Pages = {373-378},
 Year = {1996} }



@Techreport{
   Author = {Shohaiep, G. and Housel, T. J. and Kanevsky, V.},
   Title = {Workflow-BPR White Paper: Business Process Auditing with Workflow-BPR},
   Institution = {University of Southern California},
   Type = {White Paper},
   Month= {2001-07-15},
 Year = {1997} }



@Article{
   Author = {Short, James E. and Venkatraman, N.},
   Title = {Beyond Business Process Redesign: Redefining Baxter's Business Network},
   Journal = {Sloan Management Review},
   Volume = {34},
   Number = {1},
   Pages = {7-20},
 Year = {1992} }



@Inproceedings{
   Author = {Sia, Siew Kien and Neo, Boon Siong},
   Title = {The impacts of business process reengineering on organizational control},
   BookTitle = {Proceedings of the eighteenth international conference on Information systems},
   Editor = {McLean, Ephraim R. and Welke, Richard J.},
   Address= {Atlanta (GA)},
   Publisher = {AIS},
   Pages = {460-461},
 Year = {1997} }



@Incollection{
   Author = {Siegwart, Geo},
   Title = {Systemtheorie},
   BookTitle = {Enzyklopädie Philosophie und Wissenschaftstheorie},
   Editor = {Blasche, Siegfried and Mittelstraß, Jürgen},
   Publisher = {J. B. Metzeler},
   Address = {Stuttgart, Weimar},
   Volume = {Band 4},
   Pages = {190-194},
 Year = {1996} }



@Article{
   Author = {Sinclair, David and Zairi, Mohamed},
   Title = {An empirical study of key elements of total quality-based performance measurement systems: A case study approach in the service industry sector},
   Journal = {Total Quality Management},
   Volume = {12},
   Number = {4},
   Pages = {535-550},
 Year = {2001} }



@Incollection{
   Author = {Sinz, Elmar J.},
   Title = {Ansätze zur fachlichen Modellierung betrieblicher Informationssysteme. Entwicklung, aktueller Stand und Trends.},
   BookTitle = {Information Engineering. Wirtschaftsinformatik im Schnittpunkt von Wirtschafts-, Sozial- und Ingenieurwissenschaften},
   Editor = {Heilmann, Heidi and Heinrich, Lutz J. and Roithmayr, F.},
   Publisher = {Vahlen},
   Address = {München, Wien},
   Pages = {123-143},
 Year = {1996} }



@Book{
   Author = {Smith, Howard and Fingar, Peter},
   Title = {Business Process Management - The Third Wave},
   Publisher = {Meghan Kiffer Press},
   Address = {Tampa, FL},
 Year = {2003} }



@Article{
   Author = {Sowa, John F. and Zachman, John A.},
   Title = {Extending and Formalising the Framework for Information Systems Architecture},
   Journal = {IBM Systems Journal},
   Volume = {31},
   Number = {3},
   Pages = {590-616},
 Year = {1992} }



@Book{
   Author = {Speck, Mario C.},
   Title = {Geschäftsprozessorientierte Datenmodellierung : Referenz-Vorgehensmodell zur fachkonzeptionellen Modellierung von Informationsstrukturen},
   Publisher = {Logos-Verl.},
   Address = {Berlin},
   Note = {Mario C. Speck.
graph. Darst ; 21 cm.},
 Keywords = {Hochschulschrift},
   Year = {2001} }



@Book{
   Author = {Staehle, Wolfgang H.},
   Title = {Management. Eine verhaltenswissenschaftliche Perspektive},
   Publisher = {Vahlen},
   Address = {München},
   Edition = {8th edition},
 Year = {1999} }



@Article{
   Author = {Stein, Andrew},
   Title = {Re-engineering the executive: The 4th generation of EIS},
   Journal = {Information & Management},
   Volume = {29},
   Pages = {55-62},
 Year = {1995} }



@Book{
   Author = {Steinmann, Horst and Schreyögg, Georg},
   Title = {Management. Grundlagen der Unternehmensführung. Konzepte - Funktionen - Fallstudien.},
   Publisher = {Gabler},
   Address = {Wiesbaden},
   Edition = {5th enhanced edition},
 Year = {2000} }



@Article{
   Author = {Stoddard, DB and Javenpaa, S.},
   Title = {Business Process Reengineering: IT-Enabled Radical Change},
   Journal = {Harvard Business School Case},
   Volume = {9-193-151},
   Pages = {1-5},
 Year = {1993} }



@Article{
   Author = {Stoddard, DB and Javenpaa, S.},
   Title = {Pacific Bell: Centrex Reengineering},
   Journal = {Harvard Business School Case},
   Volume = {9-195-098},
 Year = {1994} }



@Inproceedings{
   Author = {Stohr, Edward A.},
   Title = {Transaction Resolution Networks: A Case Study},
   BookTitle = {Presentation at the 34th Hawaii International Conference on System Sciences, January 3, 2001},
   Editor = {Sprague, Ralph, Jr.},
   Address= {Wailea (HI)},
 Year = {2001} }



@Article{
   Author = {Stoi, Roman},
   Title = {Prozesskostenmanagement erfolgreich einführen},
   Journal = {Controller Magazin},
   Volume = {24},
   Number = {2},
   Pages = {103-110},
 Year = {1999} }



@Article{
   Author = {Suchman, Lucy A.},
   Title = {Office Procedures as Practical Action: Models of Work and System Design},
   Journal = {ACM Transactions on Office Information Systems},
   Volume = {1},
   Number = {4},
   Pages = {320-328},
 Year = {1983} }



@Book{
   Author = {Suchman, Lucy A.},
   Title = {Plans and Situated Actions. The problem of human machine communication},
   Publisher = {Cambridge University Press},
   Address = {Cambridge (MA)},
 Year = {1987} }



@Article{
   Author = {Suchman, Lucy A.},
   Title = {Do Categories Have Politics? The Language/Action Perspective Reconsidered},
   Journal = {Computer Supported Cooperative Work},
   Volume = {2},
   Number = {3},
   Pages = {177-190},
 Year = {1994} }



@Article{
   Author = {Suchman, Lucy A.},
   Title = {Speech Acts and Voices: Response to Winograd et al.},
   Journal = {Computer Supported Cooperative Work},
   Volume = {3},
   Pages = {85-95},
 Year = {1995} }



@Inproceedings{
   Author = {Sutherland, Jeff  and Alpert, Steve},
   Title = {“Big Workflow” for Enterprise Applications},
   BookTitle = {OOPSLA '99 Workshop},
   Address= {Denver (CO)},
   Publisher = {Patel, D.
Sutherland, J. 
Miller, J.},
 Year = {1999} }



@Incollection{
   Author = {Swenson, Keith},
   Title = {Workflow for the Information Worker},
   BookTitle = {Workflow Handbook 2001},
   Editor = {Fischer, Layna},
   Publisher = {Future Strategies},
   Address = {Lighthouse Point (FL)},
   Pages = {39-50},
 Year = {2000} }



@Inproceedings{
   Author = {Swenson, Keith D.},
   Title = {Visual Support for Reengineering Work Processes},
   BookTitle = {Proceedings of the 1993 Conference on Organizational Computing Systems (COOCS '93)},
   Editor = {Kaplan, Simon M.},
   Address= {Milpitas (CA)},
   Publisher = {ACM},
   Pages = {130-141},
 Year = {1993} }



@Inproceedings{
   Author = {Swenson, Keith D.},
   Title = {The difference between workflow and BPR},
   BookTitle = {Tutorial at the Workflow '95 Conference},
   Address= {Boston (MA)},
 Year = {1995} }



@Inproceedings{
   Author = {Swenson, Keith D. and Irwin, Kent},
   Title = {Workflow Technology: Tradeoffs for Business Process Reengineering},
   BookTitle = {Proceedings of the Conference on Organizational Computing Systems (COOCS '95)},
   Address= {Milpitas (CA)},
   Publisher = {ACM},
   Pages = {22-29},
 Year = {1995} }



@Article{
   Author = {Syring, M.},
   Title = {Möglichkeiten und Grenzen kommunikationsorientierter Systeme zur Unterstützung arbeitsteiliger Prozesse im Büro},
   Journal = {Wirtschaftsinformatik},
   Volume = {34},
   Number = {2},
   Pages = {201-214},
 Year = {1992} }



@Inproceedings{
   Author = {Tangt, Jian  and Veijalainen, Jari},
   Title = {Transaction-oriented Work-flow Concepts in Inter-organizational Environments},
   BookTitle = {Proc. of 4th International Conference on Information and Knowledge Management (CIKM-95)},
   Address= {Baltimore (MD)},
   Pages = {250-259},
 Year = {1995} }



@Book{
   Author = {Taylor, Frederic W.},
   Title = {Scientific Management},
   Publisher = {Harper & Row},
   Address = {New York (NY)},
 Year = {1947} }



@Book{
   Author = {Teubner, Alexander},
   Title = {Organisations- und Informationssystemgestaltung: Theoretische Grundlagen und integrierte Methoden},
   Publisher = {Gabler},
   Address = {Wiesbaden},
 Year = {1999} }



@Techreport{
   Author = {Thatte, Satish},
   Title = {XLANG - Web Services for Business Process Design},
   Institution = {Microsoft Corporation},
   Type = {Initial Public Draft},
   Month= {2002-03-22},
 Year = {2001} }



@Inproceedings{
   Author = {Tsalgatidou, Aphrodite},
   Title = {Selection Criteria for Tools Supporting Business Process Transformation for Electronic Commerce},
   BookTitle = {Proceedings of EURO-MED NET '98},
   Address= {Nicosia, Cyprus},
   Pages = {244-253},
 Year = {1998} }



@Article{
   Author = {Tsichritzis, Dennis C.},
   Title = {Form management},
   Journal = {Communications of the ACM},
   Volume = {25},
   Number = {7},
   Pages = {453-478},
 Year = {1982} }



@Article{
   Author = {Turney, Peter B. B. and Anderson, Bruce},
   Title = {Accounting for Continuous Improvement},
   Journal = {Sloan Management Review},
   Volume = {30},
   Number = {2},
   Pages = {37-48},
 Year = {1989} }



@Article{
   Author = {v. Uthmann, Christoph},
   Title = {PPS meets Workflow},
   Journal = {Informatik-Spektrum},
   Volume = {21},
   Number = {4},
   Pages = {238},
 Year = {1998} }



@Inproceedings{
   Author = {v. Uthmann, Christoph},
   Title = {Workflow-based Business Process Control: An Approach to Improve the Management of Concurrent Engineering},
   BookTitle = {Advances in Concurrent Engineering. Proceedings of the 5th ISPE International Conference on Concurrent Engineering Research and Applications},
   Editor = {Fukuda, S. and Chawdhry, P. K.},
   Address= {Tokyo},
   Pages = {223-227},
 Year = {1998} }



@Book{
   Author = {v. Uthmann, Christoph},
   Title = {Geschäftsprozesssimulation von Supply Chains. Ein Praxisleitfaden für die Konstruktion von Management-orientierten Modellen Integrierter Material- und Informationsflüsse},
   Publisher = {Society for Computer Simulation International},
   Address = {San Diego et al.},
 Year = {2001} }



@Article{
   Author = {v. Uthmann, Christoph and Stolp, Patrick and Meyer, G.},
   Title = {Workflowmanagement in integrierten Anwendungssystemen. Ein Bericht über das Workflow-Projekt der ABB Turbinen Nürnberg GmbH},
   Journal = {HMD - Theorie und Praxis der Wirtschaftsinformatik},
   Volume = {34},
   Number = {6},
   Pages = {107-114},
 Year = {1997} }



@Article{
   Author = {van Hillegersberg, Jos and Zuidwijk, Rob and van Nunen, Jo and van Eijk, Diana},
   Title = {Supporting Return Flows in the Supply Chain},
   Journal = {Communications of the ACM},
   Volume = {44},
   Number = {6},
   Pages = {74-79},
 Year = {2001} }



@Inproceedings{
   Author = {Vassiliadis, P. and Quix, C. and Vassiliou, Yannis and Jarke, Matthias},
   Title = {A Model for Data Warehouse Operational Processes},
   BookTitle = {Proceedings of the 12th International Conference on Advanced Information Systems Engineering (CAiSE '00)},
   Editor = {Wangler, Bengt and Berman, Lars},
   Address= {Stockholm, Sweden},
   Publisher = {Springer},
   Pages = {446-461},
 Year = {2000} }



@Phdthesis{
   Author = {Vering, Oliver},
   Title = {Methodische Softwareauswahl im Handel. Ein Referenz-Vorgehensmodell zur Auswahl standardisierter Warenwirtschaftssysteme},
   School = {University of Münster},
   Type = {PhD Thesis},
 Year = {2002} }



@Techreport{
   Author = {Verlage, M. and Hientz, Horst},
   Title = {Ähnlichkeit von Prozeßmodellen},
   Institution = {Universität Kaiserslautern, AG Software Engineering},
   Number = {277 / 95},
   Month= {December 1995},
 Year = {1995} }



@Book{
   Author = {Volck, Stefan},
   Title = {Die Wertkette im prozeßorientierten Controlling},
   Publisher = {Deutscher Universitäts-Verlag},
   Address = {Wiesbaden},
 Year = {1997} }



@Book{
   Author = {Vossen, Gottfried and Becker, Jörg},
   Title = {Geschäftsprozeßmodellierung und Workflow-Management},
   Publisher = {Thomson},
   Address = {Bonn et al.},
 Year = {1996} }



@Book{
   Author = {Weber, Jürgen},
   Title = {Prozeßorientiertes Controlling},
   Publisher = {WHU Koblenz},
   Address = {Vallendar},
   Series = {Advanced Controlling},
 Year = {1997} }



@Inproceedings{
   Author = {Weikum, Gerhard},
   Title = {Workflow Monitoring: Queries on Logs or Temporal Databases},
   BookTitle = {Proceedings of the 6th International Workshop on High Performance Transaction Systems (HPTS '95)},
   Address= {Asilomar (CA)},
 Year = {1995} }



@Book{
   Author = {Weiß, Dietmar},
   Title = {Prozeßkostenrechnung und Workflow Management: Konzeption und Umsetzung eines Schnittstellensystems},
   Publisher = {Deutscher Universitäts-Verlag},
   Address = {Wiesbaden},
 Year = {1998} }



@Article{
   Author = {Weiß, Dietmar},
   Title = {Wie kann das Workflow Management die Prozeßkostenrechnung unterstützen?},
   Journal = {Controlling},
   Volume = {11},
   Number = {11},
   Pages = {543-549},
 Year = {1999} }



@Article{
   Author = {Weiß, Dietmar and Krcmar, Helmut},
   Title = {Workflow-Management: Herkunft und Klassifikation},
   Journal = {Wirtschaftsinformatik},
   Volume = {38},
   Number = {5},
   Pages = {503-514},
 Year = {1996} }



@Article{
   Author = {Weiß, Dietmar and Zerbe, S.},
   Title = {Prozeßkostenrechnung und Vorgangssteuerung},
   Journal = {Controlling},
   Volume = {7},
   Number = {1995},
   Pages = {1},
 Year = {1995} }



@Book{
   Author = {Wersch, Markus},
   Title = {Workflow Management. Systemgestützte Steuerung von Geschäftsprozessen},
   Publisher = {Deutscher Universitäts-Verlag},
   Address = {Wiesbaden},
 Year = {1995} }



@Inproceedings{
   Author = {Weske, Mathias},
   Title = {Workflow Management Through Distributed and Persistent CORBA Workflow Objects},
   BookTitle = {Proceedings of the 11th International Conference on Advanced Information Systems Engineering (CAiSE '99)},
   Editor = {Jarke, Mathias and Oberweis, Andreas},
   Address= {Heidelberg},
   Publisher = {Springer},
   Pages = {446-450},
 Year = {1999} }



@Techreport{
   Author = {WfMC},
   Title = {Workflow Management Application Programming Interface (Interface 2 & 3) Specification},
   Institution = {Workflow Management Coalition},
   Type = {Document Number WFMC-TC-1009. Version 2.0e},
   Month= {July 98},
 Year = {1998} }



@Techreport{
   Author = {WfMC},
   Title = {Audit Data Specification. Version 2},
   Institution = {Workflow Management Coalition},
   Type = {Document Number WFMC-TC-1015},
 Year = {1999} }



@Techreport{
   Author = {WfMC},
   Title = {Terminology and Glossary, 3rd Edition},
   Institution = {Workflow Management Coalition},
   Type = {Document Number WFMC-TC-1011},
 Year = {1999} }



@Techreport{
   Author = {WfMC},
   Title = {Interface 1: Process Definition Interchange Process Model},
   Institution = {Workflow Management Coalition},
   Type = {Document Number WfMC-TC-1016-P Version 1.1 Final},
 Year = {1999} }



@Techreport{
   Author = {WfMC},
   Title = {Workflow Process Definition Interface - XML Process Definition Language. Document Status - Draft 0.04a (Alpha Status)},
   Institution = {Workflow Management Coalition},
   Type = {Document Number WFMC-TC-1025},
   Month= {2002-03-05},
 Year = {2002} }



@Article{
   Author = {White, R. B.},
   Title = {A prototype for the automated office},
   Journal = {Datamation},
   Volume = {23},
   Number = {4},
   Pages = {83-90},
 Year = {1977} }



@Techreport{
   Author = {White, Steven A.},
   Title = {Business Process Modeling Notation (BPMN). Version 1.0 - May 3, 2004},
   Institution = {BPMI.org},
 Year = {2004} }



@Inproceedings{
   Author = {Wiegert, O.},
   Title = {Business Process Modeling and Workflow Definition with UML - Deficiencies and Actions to Improve},
   BookTitle = {Presentation at the OMG Meeting 1998-03-31},
   Address= {Manchester},
 Year = {1998} }



@Book{
   Author = {Wiener, Norbert},
   Title = {Cybernetics},
   Publisher = {John Wiley & Sons},
   Address = {New York (NY)},
 Year = {1948} }



@Book{
   Author = {Wiese, Jens},
   Title = {Implementierung der Balanced Scorecard. Grundlagen und IT-Fachkonzept},
   Publisher = {Deutscher Universitäts-Verlag},
   Address = {Wiesbaden},
 Year = {2000} }



@Book{
   Author = {Winograd, Terry and Flores, Fernando},
   Title = {Understanding Computers and Cognition. A New foundation for Design},
   Publisher = {Ablex Publishing},
   Address = {Norwood (NJ)},
 Year = {1986} }



@Incollection{
   Author = {Wißkirchen, Peter},
   Title = {Bürokommunikation im Überblick},
   BookTitle = {Informationstechnik und Bürosysteme},
   Editor = {Wißkirchen, Peter and Kreifelts, Thomas and Krückeberg, Fritz and Richter, Gernot and Wurch, Gerhard},
   Publisher = {B. G. Teubner},
   Address = {Stuttgart},
   Pages = {9-41},
 Year = {1983} }



@Book{
   Author = {Wißkirchen, Peter and Kreifelts, Thomas and Krückeberg, Fritz and Richter, Gernot and Wurch, Gerhard},
   Title = {Informationstechnik und Bürosysteme},
   Publisher = {B. G. Teubner},
   Address = {Stuttgart},
   Series = {Leitfäden der angewandten Informatik},
 Year = {1983} }



@Inproceedings{
   Author = {Woetzel, Gerd and Kreifelts, Thomas},
   Title = {The Use of Petri Nets for Modeling Workflow in the Domino System},
   BookTitle = {Proceedings of the Workshop on CSCW, Petri Nets and Related Formalisms at the International Conference on the Application and Theory of Petri Nets},
   Address= {Chicago (IL)},
   Pages = {11-29},
 Year = {1993} }



@Inproceedings{
   Author = {Worah, D. and Sheth, A.},
   Title = {What do Advanced Transaction Models Have to Offer
for Workflows ?},
   BookTitle = {Proc. of the International Workshop on Advanced Transaction Models and Architectures (ATMA)},
   Address= {Goa},
 Year = {1996} }



@Article{
   Author = {Zachman, John A.},
   Title = {A Framework for Information Systems Architecture},
   Journal = {IBM Systems Journal},
   Volume = {26},
   Number = {3},
   Pages = {276-292},
 Year = {1987} }



@Inproceedings{
   Author = {Zhou, Tong and Pu, Calton   and Liu, Ling},
   Title = {Dynamic restructuring of transactional workflow activities: a practical implementation method},
   BookTitle = {Proceedings of the 1998 ACM 7th international conference on Information and knowledge management},
   Address= {Bethesda},
   Publisher = {ACM Press},
   Pages = {378 - 385},
 Year = {1998} }



@Phdthesis{
   Author = {Zisman, Michael},
   Title = {Representation, Specification, and Automation of Office Procedures},
   School = {University of Pennsylvania},
   Type = {PhD Thesis},
 Year = {1977} }



@Article{
   Author = {Zisman, Michael},
   Title = {Office Automation: Revolution of Evolution},
   Journal = {Sloan Management Review},
   Volume = {19},
   Number = {3},
   Pages = {1-16},
 Year = {1978} }